Complaint #3
Slots Magic Casino
Unjustified confiscation of legitimate winnings
10 years ago
I made a withdrawal of $4000 on the 06/08/15 with SLOTS MAGIC casino and it was confiscated on the 08/08/15 with no warning and no reason until i investigated the matter. After a number of emails from me to the VIP Manager indicating my shock, they decided to send $400 to my neteller account without communicating with me.
I had deposited $200 into a bonus "VIPKICK3" and had deposited thousands of dollars prior to the $200.
I will try to explain the events in point form if that helps.
1. I was told my bets were >10% of the bonus.
2. I made sure my bets were <10%, my largest bet was $4 whilst the bonus was in play.
3. The VIP Manager said that my gambled winnings were counted as a bet.
4. So on a number of occasions I would quadruple my winnings and turn it into thousands of dollars. Example $2.50 bet, win $55.55, hit the quadruple gamble button win $222.20 then $888.80, then $3555 (which I actually did).
5. They consider the $3555 winning as a bet.
6. I read the bonus rules prior to playing and there is no indication that the winnings cannot be doubled or quadrupled, bonus play or not bonus play.
7. i told them that the bet is the initial outlay ($2.50) not the winnings ($3555).
8. All I ask is, how was I to know after reading the bonus rules thoroughly that i was not allowed to gamble my winnings above the 10%. It says no such thing in there bonus rules. i consciously kept my bets below 10% as not to breach the rules. The casino has every right to confiscate my winnings if they can back it up with their law - the bonus policy, but it is never explained in regards to the doubling or quadrupling gamble button.
9. Why would the casino allow me use these slots with the gamble button. The slots I played were not on the banned list in there bonus rules.
10. I have attached a couple of email quotes from the VIP Managers.
A. "Even though the bonus policy does not say specifically about the gamble
feature, it is considered as a bet since it is something you bet / gamble.
B. "The gamble feature is available for you to use if you do not have
an active bonus or if the winnings that you will place as a bet to
double them are less that 10% (or 5 or 10) of the bonus amount."
Very clear in the email but not in the BONUS RULES which is their law.
11. i believe SLOTS MAGIC still owe me $4000 - $400 = $3600, as their explanation that my gambled winnings count as a bet is not backed up by their bonus policy.
12. I believe these winnings are not the bet, the bet is the initial outlay.
13. Doubling or quadrupling your winnings on a slot are part of the fundamentals of gambling at a casino. The slots have a bet button and a gamble button. It says no such thing in the bonus rules that you CANNOT gamble your winnings.
14. Overall my bets were always <10%.
15. i used the gamble button on the slots to take small winnings of $10 - $50 to thousands of dollars, very difficult to do.
16. I believe I am owed the remaining $3600 in winnings.
Please advise if you think I have breach the bonus rules, because I cannot find where I went wrong.
I have attached some photo files of the email correspondence. I have the whole PDF file if required.
Thank you
Kind Regards
Robert
I had deposited $200 into a bonus "VIPKICK3" and had deposited thousands of dollars prior to the $200.
I will try to explain the events in point form if that helps.
1. I was told my bets were >10% of the bonus.
2. I made sure my bets were <10%, my largest bet was $4 whilst the bonus was in play.
3. The VIP Manager said that my gambled winnings were counted as a bet.
4. So on a number of occasions I would quadruple my winnings and turn it into thousands of dollars. Example $2.50 bet, win $55.55, hit the quadruple gamble button win $222.20 then $888.80, then $3555 (which I actually did).
5. They consider the $3555 winning as a bet.
6. I read the bonus rules prior to playing and there is no indication that the winnings cannot be doubled or quadrupled, bonus play or not bonus play.
7. i told them that the bet is the initial outlay ($2.50) not the winnings ($3555).
8. All I ask is, how was I to know after reading the bonus rules thoroughly that i was not allowed to gamble my winnings above the 10%. It says no such thing in there bonus rules. i consciously kept my bets below 10% as not to breach the rules. The casino has every right to confiscate my winnings if they can back it up with their law - the bonus policy, but it is never explained in regards to the doubling or quadrupling gamble button.
9. Why would the casino allow me use these slots with the gamble button. The slots I played were not on the banned list in there bonus rules.
10. I have attached a couple of email quotes from the VIP Managers.
A. "Even though the bonus policy does not say specifically about the gamble
feature, it is considered as a bet since it is something you bet / gamble.
B. "The gamble feature is available for you to use if you do not have
an active bonus or if the winnings that you will place as a bet to
double them are less that 10% (or 5 or 10) of the bonus amount."
Very clear in the email but not in the BONUS RULES which is their law.
11. i believe SLOTS MAGIC still owe me $4000 - $400 = $3600, as their explanation that my gambled winnings count as a bet is not backed up by their bonus policy.
12. I believe these winnings are not the bet, the bet is the initial outlay.
13. Doubling or quadrupling your winnings on a slot are part of the fundamentals of gambling at a casino. The slots have a bet button and a gamble button. It says no such thing in the bonus rules that you CANNOT gamble your winnings.
14. Overall my bets were always <10%.
15. i used the gamble button on the slots to take small winnings of $10 - $50 to thousands of dollars, very difficult to do.
16. I believe I am owed the remaining $3600 in winnings.
Please advise if you think I have breach the bonus rules, because I cannot find where I went wrong.
I have attached some photo files of the email correspondence. I have the whole PDF file if required.
Thank you
Kind Regards
Robert
Screenshot
