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Monarchs Online Casino - Unpaid winnings from Monarchs Online Casino

Complaint Info
Disputed casino Monarchs Online Casino
Reason Delayed payment
Amount € 150
bigdk88 United Kingdom Message
Posted on July 23, 2014

I have had a pending withdrawal from Monarchs since 20th of May now they contacted me about a week ago when I chased it up and they said they would inform payment dept for me to get paid. Everything is above board and this was my first no deposit bonus. They are just delaying for ages now! Please get my €150 for me as they are taking far too long that's over a month now and I won the cash middle of May! Just to reiterate they told me I'd be paid but still haven't paid me.

Posted on June 30, 2014

Hi David,

We have coordinated with our Finance Team and cashout was indeed processed and forwarded to our 3rd party provider. We are awaiting update on your payment schedule.

Apologies for any inconvenience.

bigdk88 United Kingdom Message
Posted on July 1, 2014

I hope you guys can get the payment to me soon then still no sign of it in my bank can you give me any kind of indication when I will likely receive it?

Posted on July 1, 2014

Will coordinate with our Finance team regarding your cashout payment schedule.

bigdk88 United Kingdom
Posted on July 1, 2014

O.k please let me know of any further development either via here or to my email.


Posted on July 2, 2014

Our provider did confirm that payout request was processed and it will reflect as "XXX" on your statement. Please note that descriptor is for your reference only, kindly refer to email sent you by our Finance Team. Rest assured that payment will be received accordingly.

bigdk88 United Kingdom
Posted on July 2, 2014

Many thanks can't wait! Cheers for the freebie monarchs I'll post on this when it's received :)

Posted on July 3, 2014

Thank you for doing business with us. Rest assured that our Finance Team is also tracking your payment status. Enjoy the freebies and the best of luck!
Should you need further assistance please let us know.

Posted on July 5, 2014

Dear @bigdk88,
Did you received your funds? Can we resolve this issue?

bigdk88 United Kingdom
Posted on July 6, 2014

Have not received them yet hoping it will be in bank by tomorrow if not then possibly you guys can help me get my winnings. cheers

Posted on July 7, 2014

Hi bigdk88, Will Coordinate with our Finance Team regarding your payment status. Thank you for your patience.

bigdk88 United Kingdom
Posted on July 8, 2014

Any news from the finance team it is just a straight forward payment to my bank what is the hold up now?

Posted on July 11, 2014

Your concern was acknowledged and finance team has confirmed that payment was processed. Rest assured that all approved cashouts are honoured at our casinos. Best thing that we could do right now is to coordinate with our payment provider. Feedback will be coursed through via the email address you've stated in your casino account.

bigdk88 United Kingdom
Posted on July 11, 2014

I have now been paid from monarchs! Thank you very much Monarchs you did stay true to your word. Much Appreciated!

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