Ag Awards

Planet 7 Casino - Unpaid winnings

Complaint Info
Disputed casino Planet 7 Casino
Reason Delayed payment
Amount $ 300
Mekax5 United States Message
Posted on January 7, 2017

Hi I have done everything in my power to resolve this issue but have gotten nowhere.I won 400$ .300$ the first time and 100$ the second they both denied.100 was returned to my casino account and the 300$ was never put back on the account nor was I paid it I won that with my own deposit this is not fair then to top it off I was told it was resolved and approved on dec 13 then I contacted the casino and now I'm being told I wouldnt get my check and this is just before Christmas.I want my money I have looked at your reviews and others have had this same issue.I have attached my whole conversation with planet 7 customer service rep I need this resolved pplease see the below conversation

Tamika < surname removed >

Live Chat

info: Please wait for a Planet 7 agent to respond.

info: All Planet 7 agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.

info: Thank you for using our LiveChat Service. This is 'Rich'. Please verify your Email and Username so that I can assist you.

Rich: For verification purposes can you please confirm your username?

: < email removed >

: meeka5

Rich: Hello please allow me a moment

: I have been trying to get ahold of somebody about my $300 you said I couldn't withdraw it but then you didn't put it back on my account either something needs to be done and none answers emails or phone

: Ill wait ty

Rich: Ok please let me check that for you

Rich: Please the request was approved on 12/13/2016 1:20:42 PM

Rich: Please allow about 7 to 10 business days for the process to be completed

: Ok so you are sending me a check?

: ? For 300

Rich: Yes please

Rich: Is there anything else that I may help you with?

Send Line

End Chat

Posted on January 11, 2017

Hi Mekax--

I'm very sorry for the frustration you've experienced with this.

Unfortunately, I'm not in the office until tomorrow morning (Wednesday), but once I get in, I'll look into your issue and update this thread with the status.

All the best,


Mekax5 United States Message
Posted on January 12, 2017

This issue is not resolved waiting to here from tawani .Was told it would be yesterday but nothing.

Mekax5 United States Message
Posted on January 15, 2017

This manager never got back to me about this issue
Very unprofessional.

Posted on January 18, 2017

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

Posted on January 22, 2017

Hi Meka--

I'm sorry I was not faster getting back to you, however, I'm doing the very best I can right now.

I'm going to have to speak with my Finance Manager regarding this, as it appears there is an issue with mixing funds. Rather than give you any misinformation, I'd prefer to be accurate in my explanation.

I'll be back as quickly as possible with clear answers.


Mekax5 United States Message
Posted on January 22, 2017

Now there may be a mixing of funds I was told that was all fixed and I was being sent my money a matter of fact your rep said my check was on its way please read the original complaint I included the conversation that I had with your rep all I want is my 300$ that your casino said I was gonna be sent all these complaints can be good for the casino and there pretty much are all the same

Thank you

Posted on January 26, 2017

Dear Planet 7 Casino,

Please let us know if there's some update regarding this case.

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