Hi I have done everything in my power to resolve this issue but have gotten nowhere.I won 400$ .300$ the first time and 100$ the second they both denied.100 was returned to my casino account and the 300$ was never put back on the account nor was I paid it I won that with my own deposit this is not fair then to top it off I was told it was resolved and approved on dec 13 then I contacted the casino and now I'm being told I wouldnt get my check and this is just before Christmas.I want my money I have looked at your reviews and others have had this same issue.I have attached my whole conversation with planet 7 customer service rep I need this resolved pplease see the below conversation
Tamika < surname removed >
info: Please wait for a Planet 7 agent to respond.
info: All Planet 7 agents are currently assisting others. Thanks for your patience. An agent will be with you shortly.
info: Thank you for using our LiveChat Service. This is 'Rich'. Please verify your Email and Username so that I can assist you.
Rich: For verification purposes can you please confirm your username?
: < email removed >
Rich: Hello please allow me a moment
: I have been trying to get ahold of somebody about my $300 you said I couldn't withdraw it but then you didn't put it back on my account either something needs to be done and none answers emails or phone
: Ill wait ty
Rich: Ok please let me check that for you
Rich: Please the request was approved on 12/13/2016 1:20:42 PM
Rich: Please allow about 7 to 10 business days for the process to be completed
: Ok so you are sending me a check?
: ? For 300
Rich: Yes please
Rich: Is there anything else that I may help you with?