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Casillion Casino - Unlawfully allowed me to register and took €800 euros from me

RESOLVED
stukstuk80 United Kingdom
Posted on December 12, 2016.

I registered and deposited €800 with this casino last week. When I logged out and tried logging back in on my pic instead of my iPad, I could not log back in as it said this casino is restricted in my country!

I am from the UK yet was allowed to register and deposit and play - only then for my money to be stolen! They apparently have no jurisdiction in the UK and I can see this now at askgamblers. But why would they do this to me.

I contacted support who are absolutely useless. They do not provide a real name the emails are short and rude. I asked for a full refund and for a reason as to why they let me join when i shouldn't. Their response was cold and brutal

This was the email I sent;



Sent from my iPhone

Begin forwarded message:

From: xxxxxxx
Date: 11 December 2016 at 19:00:23 GMT
To: Casillion Support
Subject: Re: Support: [email protected]

Hi there,

I should not have been able to register as your casino has no jurisdiction in the U.K. You have absolutely no licence to operate within this country - so say all of the casino websites including askgamblers the main one. But the issue very clearly lies with the fact that you allowed me to register, deposit and play unlawfully. You closed my account and basically stole my money! Should I have won anything, my winnings are not protected under U.K legislation.

There is probably little point in me complaining to the UK Gambling Commission as they will not help me reclaim this money because you lie outside this jurisdiction. But I shall ensure all of the review sites are informed of your illegal practices.

I am asking politely that you refund me as I should not have been allowed to join your casino! It's really quite simple. I will end any further action upon receiving a refund and can only advise that you do not allow U.K players to join without the correct licence requirements.

Each casino are obligated to provide details of an arbitrary body I can complain to so please provide these details as I have now asked you on several occasions.

Please be advised that any correspondence between us is being recorded for future complaints and review sites if need be. But a simple refund of the money you allowed me to deposit fraudulently would end any of this.

Once again I await your response

Barry

Sent from my iPhone

This was their final response to me:


On 11 Dec 2016, at 19:02, Casillion Support wrote:

Hi Barry,

Our decision is final. Your deposits will not be refunded.

Regards,

Casillion Support

I then requested details of who I can complain to and they sent this rather vague response!

Hi,

You may direct all complaint to Curacao and mention Casillion.

Regards,

Casillion Support Team

Please help me askgamblers. Nothing like this hasn't ever happened before. They should not have let me join and took my money and closed the account and I could not log back in. What on earth can I do??

Why was I allowed to register from the UK in the first place????

AskGamblers
Posted on December 15, 2016.

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

Casillion Casino complaints

  • 6 of 10 resolved
  • 3 days avg response
  • 6 days avg complaint life
  • 2,718 USD avg amount

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