WinTingo Casino - Money took off bank account, but never appeared in my casino account?

I made a deposit on Nov 12 2015.... it said payment was successful from my bank and then took me back to wintingo site where this huge error message came up... so I thought it didn't go through, so I made a second attempt. Exact same thing happened. Checked my bank account it was fine, so felt like ah it's alright nothing was lost.
Well, in the morning when I check my bank account again off instincts , there where my 2 withdrawal taken out. So again go back to wintingo, which has a zero balance, frustration appearing now, I go on live chat and inform them of what's happening, customer service seemed excellent and assured me it'd be at most 3 buisness days. Well 4 business days later I contacted them again where she also assured me it's been put through a rush and tomorrow would be the latest and she would personally call me. Nope , and nope. No phone call and no funds. It's now 3 days later and I can't believe this is how business is handled.

Good Morning, apologies for the confusion and issue you have experienced. In order to resolve your query please can you send me your account name and details to the following address so this issue can be rectified once and for all. [email protected]
We look forward to your prompt response and will do everything we can in order to resolve your issues.

The Wintingo Customer Service Team

Still unresolved, I've sent emails again and was of no help. I will sent a email to the address mentioned in hopes that this can be fixed... thanks for the response.

I am unable to send a message... can you please send me a email to [email protected]
Thank you