Still waiting on full withdrawal
A couple months ago I withdrew $1,250 from RomeCasino, which was evidently approved on May 29 (based on correspondence from the finances guy, Walter).
First time withdraws are supposed to expect an 18 business day wait after your forms have been submitted and approved. It is now July 6 (well over 18 days) and I have still been waiting for my withdrawal.
I have communicated with Walter before, but responses have been extremely slow (maybe a week wait or more for a reply), and also my account manager (Ben B) and sent one e-mail to Noah, and I have not heard back from either of them. The live chat support is not helpful on the matter, and only refer me to finance (though they are pretty helpful with in-game stuff). Last week, Walter sent me a message telling me that RomeCasino was at fault for the delay and I should expect the payment this week. It is now the end of the week.
A couple days ago I received $473 in my bank account, which I am presuming is from RomeCasino since I am not expecting any other payment. It's hard to tell the because the names on the statements don't look anything like "RomeCasino." But this is of course well short of $1250, and I have inquired as to whether receiving a few smaller amounts (rather than one lump sum) is standard protocol, and also when I could expect the rest, but with no answer.
I'm hoping this can be resolved soon.
People new to this casino should be aware however that receiving payments can be exceedingly slow, and withdrawing comes with a $50 wiring fee, so I'm not sure how small-stakes people are supposed to make money. I'm also not sure why I paid the fee if the transaction could not be done in a timely manner.
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