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Spin and Win Casino - Still waiting for withdrawals after 1 month

Complaint Info
Disputed casino Spin and Win Casino
Reason Delayed payment
Amount £ 1000
rossinator75 United Kingdom Message
Posted on August 5, 2016

I have placed 3 withdrawal requests at Spin and Win during July. they have a fairly ridiculous system with tiny daily/weekly and monthly withdrawal limits which meant to withdraw my balance I had to make 3 different requests. £1000/£1000/£752 (also can't withdraw the 10 pennies for absolutely no reason, what a joke).

the first withdrawal for £1000 was processed with no problems. each time I arrived at the casino to make further withdrawals I would play a little high stakes BJ, then make my next request.

However the 2nd and 3rd withdrawals totaling £1752 have not arrived and I am being fobbed off by the site. This is not a verification issue, the account is verified. They claim they are waiting on their provider completing game play checks. Apparently this is "routine" which is casino speak for "not routine in the slightest".

I have given the casino several chances to progress this, and have now run out of options. It's is over 4 weeks since I made my first withdrawal request. This time frame is unacceptable, and if something as simple as game play checks cannot be resolved in this time then the casino simply does to deserve to be in business.

I expect them to accept that if the provider cannot give them game play checks in a timely manner then they should change provider and in the meantime accept that they can simply check the history on my account for themselves and process my withdrawals.

Posted on August 8, 2016


Please let us know if there's some update on your issue.

rossinator75 United Kingdom Message
Posted on August 9, 2016

No further forward. Spin and Win simply tell me they are waiting on a response from their game providers.

Posted on August 11, 2016

Hi Rossinator75 and Everyone,

We are sorry to hear that your withdrawal was not processed.

After checking with the concerned department, they confirmed that they’ve emailed you on this matter.

Kindly check and liaise with the support team for further details.

Thank you.

Posted on August 14, 2016

Dear @rossinator75,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

rossinator75 United Kingdom Message
Posted on August 17, 2016

Spin and Win refused the final payout on my account, returned it to my account and asked me to wager over £13,000 before withdrawing. I did so, withdrew £1000 again and they now refuse to accept any wagers from me. very sore losers.

Awful company, and I would advise steering clear. They are using a very vague interpretation of their terms and conditions which basically says that if they want to they'll refuse to pay out and close the account with no reason given, and won't go into it any further. Rogue casino.

Other players should have a good read over their terms, especially if you accept a bonus. They are specifically designed to INCREASE an already significant house edge through huge wagering requirements, a limit on winnings, tiny max stakes while playing, and should you manage through all of that they have ridiculous payment limits. And if you get through all of those obstacles they'll simply delay payment indefinitely until forced to face up the matter (thank you Ask gamblers) at which point they'll fling their toys from the pram.

I do not consider this matter resolved, as many people will not read the complaint itself, they will simply see a green smiley face. I now have the £1,000 they grudgingly paid out after a further £13,000 of wagering, but this leaves me some £750 short. I will not be taking it any further.

Posted on August 18, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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