I have placed 3 withdrawal requests at Spin and Win during July. they have a fairly ridiculous system with tiny daily/weekly and monthly withdrawal limits which meant to withdraw my balance I had to make 3 different requests. £1000/£1000/£752 (also can't withdraw the 10 pennies for absolutely no reason, what a joke).
the first withdrawal for £1000 was processed with no problems. each time I arrived at the casino to make further withdrawals I would play a little high stakes BJ, then make my next request.
However the 2nd and 3rd withdrawals totaling £1752 have not arrived and I am being fobbed off by the site. This is not a verification issue, the account is verified. They claim they are waiting on their provider completing game play checks. Apparently this is "routine" which is casino speak for "not routine in the slightest".
I have given the casino several chances to progress this, and have now run out of options. It's is over 4 weeks since I made my first withdrawal request. This time frame is unacceptable, and if something as simple as game play checks cannot be resolved in this time then the casino simply does to deserve to be in business.
I expect them to accept that if the provider cannot give them game play checks in a timely manner then they should change provider and in the meantime accept that they can simply check the history on my account for themselves and process my withdrawals.
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