I managed to build up a balance of about £700 at major tom in September, I submitted a partial withdrawal request of a part of the balance about 5-6 weeks ago, upon checking a couple of days later I noticed the balance had been returned. I assumed an I.T error so I resubmitted again and again noticed few days later it had been returned to my account with being notified. When I contacted them I was told that they needed verification documents, which I provided. On the 17th of last month (3 weeks ago) I was told my account was verified....I saved the live chat, here is an excerpt
"MajorTom: thank you for holding, i see that the player security has verified your account
ME: Thanks , so I should be able to withdraw a couple of hundred from my account now?
MajorTom: yes you should be able to withdraw"
So again I withdrew a partial amount and noticed this was on hold since, I have spoken to live chat support several times who just say this is with the payments team. I was told on live chat today that my withdrawel has again been returned to my account (again no communications received). I have been civil and polite during the past 6 weeks and provided everything they have required. After several weeks and several conversations my account remains open but I am unable to withdraw. There is no communication from them unless prompted. After hours of attempting to get this resolved I would like to raise a complaint with askgamblers in a bid to get this resolved
Thanks
S
Complaint Info
MajorTom Casino Complaints
- 6 of 9 resolved
- 2 days avg response
- 3 weeks avg complaint life
- 1,011 USD avg amount
-
Resolved
MajorTom Casino - Voided $3000 in winnings with unjustified accusations
$3,000
Resolved
MajorTom Casino - Voided $3000 in winnings with unjustified accusations
My problem with this casino happened in October 2014. Yes, I probably should of said something on here earlier but I honestly did not think about it. ...
-
Resolved
MajorTom Casino - Giving me the runaround about my payment
Resolved
MajorTom Casino - Giving me the runaround about my payment
Hello, I won in this casino. Then he turned to the online chat, I was told to send documents for verification. The documents have been successfully ...
-
Unresolved
MajorTom Casino - Misleading Slot Contest and 4000 Eur in Bonus Credits not given
€4,000
Unresolved
MajorTom Casino - Misleading Slot Contest and 4000 Eur in Bonus Credits not given
I've joined this Casino a few months ago and joined their Slot Survivor Competition. It has a few steps and in each step i would get a prize. As you ...
-
Resolved
MajorTom Casino - Deposit put into bonus balance?!
Resolved
MajorTom Casino - Deposit put into bonus balance?!
I joined the casino and made first deposit. A bonus was given for the deposit. I played different slots until I lost my complete balance (including ...
Have trouble with MajorTom Casino?