Old Havana Casino - Slow in paying my winning

posted on February 9, 2016.

on the 1st of February I asked for payment in old havana casino ,.
since I did not get a confirmation email if I have to withdraw funds from my casino account .
but I print a picture if I had been put through a withdrawal of $ 125 .
I am often asked about the withdrawal of the financial department , but they always give the same answer if my payment would diprosea the next few days .
even now I still have not received the payment , has exceeded the specified time frame .
I doubt if they will not pay me .
help me to this problem memperbaik askgambler .

posted on February 12, 2016.

Dear Kupu222,
We do not show you as one of our clients - or the email that you have used here is not the email that you signed up with. Please contact our Customer Service Department. Thank you

posted on February 14, 2016.

Whay your mean?
My email on old havana casino is : [email protected]

When sent my money??

posted on February 15, 2016.

Dear Kupu222,
As we previously stated, the username Kupu222 and the email address you have provided on here DO NOT belong to our Old Havana Casino. We triple checked with the software provider (RTG) and had them search as well. There is nothing further that we can do or say here. Thank you

posted on February 15, 2016.

Hello again,
We found the problem - the user name you provided here is not the one used in Old Havana which is why we couldn't find you.
Your withdrawal was paid Feb. 10th via Neteller - $25.00 was deducted from the $125.00 because this was a sticky bonus with a max payout of $100.00. Your payment was sent to the Neteller account you have on file. This matter is now closed on our end. Thank you

posted on February 16, 2016.

yes I get paid $ 100
I thought it was not of old havana .
for my $ 125 payment amount .

posted on February 16, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.