Ignoring any responsible gambling obligations

Hi all,

I registered here today on 3.8.2022 and took the Welcome Bonus. I deposited 180 euros and so I got another 180 euros as a bonus.

I started to play and felt lucky today. I won over 3000 euros in a single game, and after the welcome bonus wagering requirement my balance was almost 5000 euros.

At the end of the wagering I felt great and was preparing myself for a big incoming withdraw. Instantly after the last wagering spins I realized something weird. My balance dropped from circa 5000 euros to 692,50 euros! (see the screenshot).

I asked the chat, and he told something really weird (see the screenshots). He told that today morning they had changed the bonus rules so that a person can only take 500EUR from bonus. However, any kind of this does not read on their web page in the bonus rules. The chat told me that they will only be read there on the next morning. I had accepted the rules I read from the web page, and I dont think casino should change the rules during my game session without noticing me or writing the rules down to be visible. Also during the playing session I realized that soon after I started playing certain game, I realized that they changed the amount that counts to wagering from 100% to 50%. These games are not listed in their web page neither (screenshot). Examples: Fat Rabbit, Mystery Museum.

I read carefully the rules again, and it says in their bonus rules nothing about the maximum winning amount with bonus. I have added the rules here as well as a screenshot. I thought that giving a " 100% bonus up to 500EUR " means the maximum bonus amount, not the maximum winning amount.

Please, help me in any possible way to get my money back.

Hello askgamblers and players reading this complaint!

I'm not writing in the hope of resolving the situation (the casino refused to address this issue with me), but to warn you about what casinos should not contribute a single cent. This casino-real cheaters who are stealing customer deposits. It belongs to AVENTO NV (they also have a few clones frank, drift, aplay, colambus and others, be vigilant) After registration and making a deposit of 500 euros, my account after 4 days of play (I played sports and my results were quite normal (first lost to 200, then made the balance of 700, while playing mostly in soccer tournaments uefa) When I tried to withdraw 50 euros my account was sent to a video verification (before that I had sent all the required documents).After video verification after 10! days I was told that my account is blocked and I will not receive any money, despite the fact that I talked to them more than 15 minutes by video about everything in the world. My deposit, which is more than 80% of the account amount, they also refuse to return it to me and now I understand why. They are casino swindlers who appropriate their customers' money under false pretenses, so do not doubt that if you have serious money there, you will be robbed the same way as I was, under false pretenses, and they will even take your personal money. I have also complained to the regulatory authority, which gave them a license, but I do not know whether it will help anything.

Requirement of the casino - to return my money and at least my deposit, because the casino is engaged in illegal enrichment at the expense of customer deposits.

ps.I send you screenshots of my deposit and blocking (in 4 days), as well as messages from tech support with a translator, since you rejected my previous complaint

Hello!

I make withdrawal a 24 hours ago, and nothing!

I wrote on support-chat, about my issue and they said "We don't know when payment would be ready".

In they terms, i saw a "Payments take from 1 to 24 hrs."

So i think they delayed my payment and wait my loose!

I attached a screenshots, but i'm from Belarus and screenshots on Russian language.

Please help resolve my problem with SlotV-casino.

Thanks!