SlotV Casino - Ignoring any responsible gambling obligations

Dear Hanna,

Let's see your issue by date:

1. 06/04/22 - you have confirmed the blocking of your account. For technical reasons (beyond our control), we were unable to block your account
2. 08/04/22 - the support manager wrote to you and asked you to confirm your block. You replied that you do not need to block your account and demanded to reimburse you for the funds lost on 07/04/22
3. You have been credited funds back to your account. Also, our manager has repeatedly asked you whether to block your account now, after a refund. However, you ignored this question
4. 12/04/22 our support service wrote to you and clarified once again for the block to which you replied that you can not close the account now (because the licensee can request screenshots)
5. We have not received a single letter from you for 15 days after this date. Your account has also been suspended
6. 27/04/22 you asked to unblock your account and completed the verification procedure
7. 03/05/22 our manager contacted you again and asked if you want to block your account. You do not confirm the block, so your account remains unblocked

To block your account you need to answer our support team's email and confirm the blocking of your account. From your confirmation, please don't use your account for 24 hours and it will be block

If you want to see my issue by date,Why did you start from april?? On 27-2 i confirmed permanent closure many times and you replied that my account will be blocked. On 3-3 i requested the permanent closure again but you told me that you will close it for a week , then ask again if i still want the permanent closure because you said that i decided the permanent closure because i was angry. The issue started from 27-2 and you are afraid to start from their because all the evidence i have at that time was against you! And when a customer asks for a permanent closure for 10 times, it is clear that he has a gambling problem!

This is the most powerful evidence you can get ! On 27-2 i told you to close my account permanently and just send me an email to confirm it! But you did not confirm anything.
On 1/4 i clearly told you that i am losing a lot of money and i need to stop gambling! Doesn’t this mean that i have a gambling problem? You replied to my email saying that i should keep the account open in case i change my mind

Dear Hanna,

Thank you for providing this information. We'll check and answer you later. Thank you for understanding

Dear Hanna,

As we can see, your account was blocked on 04/05/22 as you asked. The account is blocked without the possibility of unlocking. Please confirm this one

Dear @Hanna,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I confirmed the closure many times , and as you can see on 28/2 i said i confirmed it and i am sure. Any deposit from 28/2 and later must be refunded

Dear Hanna,

We received your final decision to close your account only in May. After which your account was immediately closed

Your screenshots above were torn out of the general correspondence because after your first request to block your account, you wrote that your decision was being postponed, as you were waiting for a new ID

Further, your actions were described above. Account blocking was postponed by you since you went through the verification procedure. After that you many times didn't respond to our manager about closing your account

The funds that you lost during your refusal (not consent) to block your account do not depend on the casino. You played and bet money


Dear Askgamblers,

For a complete analysis of the situation, we can personally send you all the correspondence with the player, so that you are convinced of our words. Thank you for your help

Look how they are lying. I told you in this message on 27/2 : do not contact me ever unless to tell me that my account was permanently closed! , but you replied back asking for documents to verify the account and promised to give bonuses. This is a big Crime.
This message might close your website :)
I am taking this case all the way and won’t back up because i have all the evidence needed.

I also warned them in this message on3/3 that they will be responsible for all the losses if they do not permamently close the account, but they kept telling me to stay and play more , and promised to give bonuses. My entire losses were $1,465 . I want them all back
And please ask gamblers, ask them to provide the entire convorsation between me and them , and see how they never confirmed anything and never asked me to confirm until may .

Dear SlotV Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and information that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that, in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thank you in advance.

Dear ASKGAMBLERS,

We wrote you all the details about this complaint to suppor­­t@­a­s­kg­­amb­­le­r­s.com directly. Please see all details and if you need more information, we'll always pleased to help you

Please send me a copy of what they have sent to you, because they always lie although i have evidence. Just in case they do not cut any parts of the conversation.

Dear all,

Since there is a correspondence by mail with AskGamblers Team, I ask to continue the time of the complaint. Thanks for cooperation

Can you update me with the communications that are going through emails??

Dear HANNA,

Thank you for your waiting. I want to describe this situation in more details

So, we did receive a request from you to close an account on February 27th. However, then we had a problem with one manager, he is no longer working, you was transferred to another manager

After that, the new manager repeatedly clarified this issue with you, to which he received an affirmative answer only at the beginning of May. Moreover, this error was recognized by us and we returned to you the funds that you lost until your account was not blocked (the funds lost on 07/04/22)

After the refund, you confirmed the closure of the account only in May. What we immediately did. So now I ask you to confirm that you have this refund so we can move on. Thank you

Dear @Hanna,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

< sentence removed > I confirmed it again on 3/3 with the new manager, which also asked for more documents. So your lie did not work. Another confirmation came on 1/4 saying i have a gambling problem and i need to close the account. (Check the screenshots attached). A 4th confirmation was sent on 5/4 and yet you kept convincing me to stay! So do not dare and say i did not confirm it since you did not ask for confirmation, and you offered bonuses.

In the screenshot you can see how they did their best to not closing my account although i mentioned having a gambling problem and losing a lot of money. So please if i am not getting my refund within a week, these screenshots has to go to responsible gambing and Ecogra e gaming .

Dear Hanna,

Repeated questions from the manager are standard procedure to make sure that the player really wants to close his account. This is done because in this case the account cannot be restored

You are right about verification. Yes, you went through it and at that time, of course, your account could not be closed. Also later you could not close your account due to the fact that you received a new ID

However, earlier you received a refund of lost funds (for the period in which the manager changed and the account was not closed due to our fault). Please confirm that you have received this refund

Dear @Hanna,

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Any further similar activity or attempt will lead to immediate rejection of your case and a permanent ban on using any of the services offered by AskGamblers.

We kindly ask you to confirm you received the deposits from February till April 2022 regarding the failure beyond casino control regarding the permanent closure.

Thanks for your cooperation.

No i cannot confirm anything! From february to april i lost $1,000 , they refunded only 29$ which i lost on 1 day because it took them 3 days to close the account at that time! The requested refund is from february till may , which is exactly 1465$ !

Dear ask gamblers, as I can see from your last message, i should receive a refund for all the losses from febraury till april, right? Here is a proof that i got only 30$ refund for 1 deposit on April 8th!

Dear Hanna and Askgamblers Team,

Since we are in correspondence by email, and it is not over yet, I am leaving a message here to notify you about this. As soon as we receive new details, we will immediately notify you. Thank you for your cooperation

Okay great. Thank you

Dear Hanna,

Thank you for your waiting. We are currently waiting for an email from the Askgamblers Team. Thanks for understanding