What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

SlotV Casino - Casino confiscated my money

RESOLVED
Complaint Info
Disputed casino SlotV Casino
Reason Delayed payment
Amount € 437
qqstyle Russia
Posted on October 9, 2020

I received money from another casino on the Jeton wallet. I will attach a screenshot of my personal account; there you can see the transaction. With Jeton Wallet, I was withdrawing the month (by bank transfer), but in the end it did not work out due to the lack of VO CODE. They returned the money back to my wallet and I wondered if I could withdraw this money through the casino. Ie make deposits from a bank card and Jeton and withdraw money to a bank card.First, I tried EVERUM casino, they refused me and returned the money back to the wallet (I paid a commission of 5 euros). Then I saw the SlotV casino and decided to write to them about this. I asked if I could withdraw money to the card if I make a deposit from the card and Jeton Wallet. And in the chat they said yes you can !! I asked again for the account of the wager x3 and they said if you make a deposit, you can immediately apply for a payment. I just made deposits (did not take any bonuses) as I was told in the chat. I asked several times and trusted. I made deposits, placed a request for payment, went through verification and the next day my account was blocked (I am a fraudster) and the money was stolen. And I just want to get my money back and that's it. I think this is normal. All screenshots of where I got this money from, what I was told in the chat I will attach
These screenshots show where I was withdrawing to Jeton Wallet. I also took a screenshot in the wallet chat (I asked them to write a problem why they got a bank transfer error).

It can also be seen in Russian, I went from the phone and they again offer me to do it again, do you understand? Like, make deposits and withdraw to the card everything is fine, but not everything is good.Here in the screenshot you can see from EVERUM that they just returned the money back to my wallet. I ask the same from SlotV. I didn't want to break their rules, but for some reason they didn't tell me about it in the chat. If they told me in the chat that you are breaking the rules in this way, I would definitely not do this. I am not a crook, I am an ordinary person. I could withdraw money by requesting the required code from the bank, but I got tired of waiting and wrote to the casino about this. Please return the money. What else do I need to provide

AskGamblers
Posted on October 9, 2020

Dear @qqstyle,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

qqstyle Russia
Posted on October 9, 2020

437 EURO total refund amount

Posted on October 9, 2020

Dear, Alexander,
Earlier in the chat you were provided with updated information about deposits and payments. According to the rules of our casino, you can withdraw money to any payment system, if it was previously used for making a deposit.
In this case your account has been blocked due to violation of our casino Terms (clause 8.6): In case of suspicious or fraudulent deposits, including depositing funds for the purpose of interchange between payment systems, the Company reserves the right to block your account, cancel any payments made and collect any wins.
Your account is blocked, but the amount of your deposits from Jeton payment system will soon be refunded back to your wallet.

qqstyle Russia
Posted on October 10, 2020

As soon as you return the money, I will cancel the complaint

qqstyle Russia
Posted on October 12, 2020

The money was returned. Thank you for your understThe money was returned. Thank you for your understanding and sorry for the inconvenience. You can delete the complaintanding and sorry for the inconvenience.

AskGamblers
Posted on October 12, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy