Ag Awards

Slotty Vegas Casino - Unustified confiscation of balance and winnings

Complaint Info
Disputed casino Slotty Vegas Casino
Reason Declined payment
Posted on February 11, 2016

I deposited some funds and won.

$999 withdrawal and $260 cash still in my account to play.

Casino decided to close my account and confiscate all funds deposit and winnings and withdrawal without proper reasoning.

LTK17137085389X is the reference number.

They won't give me proper reasoning nor refund my money.

Posted on February 11, 2016

Hi again,

Our reason was made absolutely clear to you, as well as the mediators including the MGA, who have all ruled in our favour.

As you are fully aware, you have defrauded the company by abusing of a glitch in a well known payment method on our site, resulting in your stealing of thousands of euros which are not yours to keep. Your details have been forwarded to the relevant authorities who will deal with your case appropriately, as you have already been informed.

I will be more than happy to forward the case to the mediators at AskGamblers, should they require them.


Posted on February 11, 2016

Your comments are totally subjective.
I asked you to confirm in writing the account details which your casino has ignored my requests.

I would ask again on this public forum for you to provide account details and history for Slotty Vegas for my account as well as the deposit history.

I think it will clearly show on this casino only one account user who won fair and square with a legitimate deposit.

Not only have you confiscated the winnings but also my deposit and have not provided reasoning formally communicated.

If you are to confiscate my funds you are in turn defrauding me by taking my deposits and closing my account.

Surely you should at least return the deposits or show evidence of my account under the casino Slotty Vegas with wrong doing.

Posted on February 11, 2016

Once again,

Your history is with multiple brands owned by this establishment. We have mediated your case on numerous occasions with numerous mediators including regulators. We will happily forward the case to askgamblers mediation team, who will, as have all other mediation entities rule in our favor once again.

You are invited to return the amount of moneys that have illegitimately been taken from our firm upon which case we will happily pay the balance of your account.

Kind regards

Posted on February 11, 2016

Please feel free to post my account transaction history deposits and bets made and withdraw request for Slotty Vegas the casino in question as I have asked several times.

You are invited to explain to me once again what is wrong with my activity on Slotty Vegas??

I don't understand what you mean by return money, you are the one who has confiscated my deposit and winnings.

Posted on February 11, 2016

Not a problem.

We have forwarded all relevant information regarding this case to the mediators.

Kind Regards

Posted on February 11, 2016

AskGamblers Complaints Team have been provided with enough information and evidence /including a detailed history of players transactions/ on behalf Slotty Vegas casino management in regards of this complaint. Based on that information we can confirm and justify the casino findings on this particular case and namely, the fact that player has indeed ''defrauded the company by abusing of a glitch in a well known payment method on their site'' resulting in a loss of thousands of euros due to that fraudulent activity. As a result, Slotty Vegas casino management did what every company would do to protect its interests and closed players account as soon as his identification has been confirmed as well as seized players balance.

And since AskGamblers Casino Complaints Service is designed and meant to help honest players with real troubles, it is now obvious this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected.

The case is not officially closed.

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