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Slots Village Casino - Unable to access account, withdrawal of $2,650 still unpaid

RESOLVED

Complaint Info

Disputed casino

Slots Village Casino

Amount

$ 2650

CHUA_LAWRENCE Malaysia
Posted on October 28, 2019

I never understand what is actually going on with Slots Village Casino.

I come across this Slots Village Casino and found out that there are offering a 100% cashback for first deposit. I have a live chat with their customer service and seems that they are reliable. So, I deposited USD2,000 and taken their 100% cashback offer.

Their assured me that there is no game restriction and no minimum wagering required. Therefore, I played slot, and table games. My balance moves from USD2,000 to as low as USD100 before I hit a number in Roulette and bring my balance back. After a couple hours of playing. my balance reached USD2,650 and I make a decision to cashout.

After uploading all the required documents, I placed a cashout of USD2,650 and being informed by their system that cashout need 5 days processing days which is fine for me..

After approximately a week, I login to my casino account and wish to check on the status. To my BIG surprise. the page shows ERROR 1009 The owner of this website (www.s­lot­svi­lla­ge.com) has banned the country or region your IP address is in (MY) from accessing this website.

I immediately contacted their support. Well, it seems that their support still deny and saying everything is fine. Until I print screen and show to them, now, they are saying there is a technical problem. After more than 10 emails to them asking for status, there is no reply at all. My own deposit and winnings amount is still there and they no even take care of what the player concern at all.

If Slots Village Casino does not intend to accepts real player from my country Malaysia, they should denied my access at the very first time like other online casinos are doing. Well, now they denied my access, no updating of status and even holding my legitimate deposit and winnings.

I am sincerely looking for immediate help from Askgambler.com to contact them and refund me all my deposit and winnings. Thanks you so much!

Posted on October 29, 2019

Hello,

We hope this message finds you well.

Please note that the account has been closed by Security and Management following a review of your account, however we would like to kindly ask you to check again if the winnings reached you, they should by maximum the end of the day in case they have not already.
Please confirm once you have received the winnings.

Thank you for your patience and understanding.

Regards,
Slots Village

AskGamblers
Posted on October 29, 2019

Dear @CHUA_LAWRENCE,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Slots Village Casino Complaints

  • 20 of 20 resolved
  • 1 day avg response
  • 4 days avg complaint life
  • 313 USD avg amount

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