I requested a withdrawal ($260) from Slots Oasis on 08/30/2001. I did not realize at the time that they would deduct the bonus amount ($60) awarded from my deposit so it should be $200. Since I've never had an online casino do that before, it is my fault for not knowing this.
I received an email from the withdrawal dept stating that the processor needed a SWIFT number for my bank to send my funds. I immediately (same day) sent the SWIFT number and received an email stating that they have received the SWIFT number and will process it in a "few days". Also, that they would cover the costs for the for the Euro conversion.
“The next few days” turned out to be 9 business days (09/15/2011). It took a total of 11 business days (09/19/2011) from the above mentioned email to get an email informing me that the process was started over on 09/15/2011. It is now 16 more business days since it has been processed and I still have not received my funds.
I sent an email to the withdrawal dept on 10/02/2011 requesting an update and have not received any response. I chatted with an online CSR and they said that they see that the last entry on my account is the 09/15/2011 (withdrawal reprocessed).
I know that it is not considered a lot of money to most people, but I feel that since I've deposited plenty of money there, I should get paid in a timely manner when I finally win.