On the 29th November 2016 I received an email from Slots Magic offering a few different bonuses as part of a Black Friday campaign. I have attached a screenshot of the offer. So I went ahead and deposited claiming the bonus. I was careful not to break any of their terms and conditions and lucky enough to win £2100.58 from a deposit of £100. Well at the time I thought I was lucky but it seems I was mistaken. After complying with all their requests for documents I received the following email on the 2nd of December:
I am sending you this email in order to inform you of the following.
Please be advised that your withdrawal has been cancelled, winnings have been removed and last deposit was left in real balance as you have breached the following term:
Shall you require any further assistance, please do not hesitate to contact me.
I responded to their email informing them that this was a mistake and attaching their email as proof. They said that their promotions team would get back to me. They got back in touch insisting that they never sent the email despite the attachment clearly showing that they had. The promotions team has clearly made an error (which happens) although they are not owning up to their mistake. So as a last resort I feel forced to publish the events at this and other gambling watchdog sites. I hope that this can be settled once and for all.