Self exclusion not honored

I have a gambling addiction and I am not proud of this but do try my best and self exclude to assist me in keeping my addiction under control.

I have self excluded from 888.com but was still able to open an account with foxy and slots angel and spent €5000.

If I had of won, clearly I did not, I would been unable to withdraw any winnings as this would be against the terms and conditions.

So in theory I have just given the casino £10000.

Their response to me was the following

Dear < name removed > ,

This is the Security Team. We are contacting you in regards to your Slots Angel account with username: xxxxxx

Your comments and concerns have been noted and taken into consideration.

With regards to your request to be refunded, please note that your deposits were wagered, played with, and subsequently depleted through the course of your gameplay, resulting in a balance insufficient to process a withdrawal or a refund.

Essentially the funds have been exhausted.

Although we are sympathetic to your situation and despite your compelling circumstances, we are sorry but we are unable to make special exceptions for individual members.

We can appreciate that it may be difficult to keep track of the gaming sites affiliated with our company. We manage many online gaming sites. However for this reason, we have made it a priority to ensure that our information is disclosed in the terms and conditions and at the bottom of the home page of every site that we operate.

For your own interest, we suggest that moving forward, you read the terms and conditions of any gaming sites before opening an account as you will be accountable for terms and conditions to which you give your agreement.

Once again you are reminded to exercise caution and refrain from opening further accounts with any gaming site operated by any entity within the 888 Group (specifically including Cassava Enterprises (Gibraltar) Ltd and 888 UK Limited). Such accounts will be closed as soon as they are detected and the relevant operator may, at its sole discretion, withhold all deposited and related monies in relation to such accounts.

We sincerely apologize for any inconvenience and frustrations this matter may have caused and wish you very well for the future.

Regards,

Security Team

casino­sec­uri­ty@­cas­sav­a.net

They are claiming that they would not make 'special exception for me and refund the deposits. I refer you to a complaint which is the same as mine on the 21st Dec 2015 http:/­/ww­w.a­skg­amb­ler­s.c­om/­cas­ino­-co­mpl­ain­ts/­sel­f-e­xcl­usi­on-­not­-ho­nou­red­-by­-foxy

The deposits were refunded due to being self excluded on already on their sites. I have attached confirmation of the self exclusions on 2 of their sites