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Ruby Slots Casino - Refuses to pay out my winnings

RESOLVED
Complaint Info
Disputed casino Ruby Slots Casino
Reason Bonus terms violation
Posted on May 16, 2014

I won $2000+ at Ruby Slots and requested a withdrawal. Well a few days later I received an email stating the following: (I redacted personal info)

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Dear xxxxx,

We're sorry, but your CourierChk payout request of 2087.5 USD for Account ID xxxxx has been declined.

Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.r­uby­slo­ts.com

Email: ccproc­ess­ing­@ru­bys­lot­s.com

Phone: 1-800-550-1491

Sincerely,

-The Staff at RubySlots-

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I emailed them back requesting information on why my payout was rejected and how they have any right ti just decide not to pay me my winnings. I'm yet to receive a response. Any suggestions?

Posted on October 15, 2013

Dear Player

I will look into this matter and will get back to you soon

Regards

< name removed >

Posted on October 19, 2013

Dear Player

After checking your account we noticed you have redeemed a total of 14 Free Chips in a row, no deposits in between which is against casino rules, therefore, winnings on your free chip redeemed have been voided

http:/­/ww­w.r­uby­slo­ts.c­om­/ru­les.ph­p#f­ree­-chip


"•The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip."

Regards

< name removed >

Posted on October 23, 2013

Dear Player

Unfortunately as per Casino rules, you are not entitled to cashout due to free chip abuse.

Regards

< name removed >

AskGamblers
Posted on October 26, 2013

 Using multiple free chips is not allowed per casino rules! Nothing to help about it here! Complaint solved!

Ruby Slots Casino Complaints

  • 217 of 226 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 4,380 USD avg amount

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