Ruby Slots refuses to pay out my winnings

posted on October 12, 2013.

I won $2000+ at Ruby Slots and requested a withdrawal. Well a few days later I received an email stating the following: (I redacted personal info)


Dear xxxxx,

We're sorry, but your CourierChk payout request of 2087.5 USD for Account ID xxxxx has been declined.

Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.r­uby­slo­

Email: [email protected]

Phone: 1-800-550-1491


-The Staff at RubySlots-


I emailed them back requesting information on why my payout was rejected and how they have any right ti just decide not to pay me my winnings. I'm yet to receive a response. Any suggestions?

posted on October 15, 2013.

Dear Player

I will look into this matter and will get back to you soon


Cindy Greco

posted on October 19, 2013.

Dear Player

After checking your account we noticed you have redeemed a total of 14 Free Chips in a row, no deposits in between which is against casino rules, therefore, winnings on your free chip redeemed have been voided


"•The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip."


Cindy Greco

posted on October 23, 2013.

Dear Player

Unfortunately as per Casino rules, you are not entitled to cashout due to free chip abuse.


Cindy Greco

posted on October 26, 2013.

 Using multiple free chips is not allowed per casino rules! Nothing to help about it here! Complaint solved!