Ag Awards

Ruby Slots Casino - Refuses to pay out my winnings

Complaint Info
Disputed casino Ruby Slots Casino
Reason Bonus terms violation
Posted on May 16, 2014

I won $2000+ at Ruby Slots and requested a withdrawal. Well a few days later I received an email stating the following: (I redacted personal info)


Dear xxxxx,

We're sorry, but your CourierChk payout request of 2087.5 USD for Account ID xxxxx has been declined.

Payout Comments:

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.r­uby­slo­

Email: ccproc­ess­ing­@ru­bys­lot­

Phone: 1-800-550-1491


-The Staff at RubySlots-


I emailed them back requesting information on why my payout was rejected and how they have any right ti just decide not to pay me my winnings. I'm yet to receive a response. Any suggestions?

Posted on October 15, 2013

Dear Player

I will look into this matter and will get back to you soon


< name removed >

Posted on October 19, 2013

Dear Player

After checking your account we noticed you have redeemed a total of 14 Free Chips in a row, no deposits in between which is against casino rules, therefore, winnings on your free chip redeemed have been voided


"•The Player is entitled to only one free chip in between deposits; any winnings resulting from multiple free chips will be void. For example, should a Player redeem two free chips in a row, he/she will not be able to withdraw any winnings generated by playing on said chip."


< name removed >

Posted on October 23, 2013

Dear Player

Unfortunately as per Casino rules, you are not entitled to cashout due to free chip abuse.


< name removed >

Posted on October 26, 2013

 Using multiple free chips is not allowed per casino rules! Nothing to help about it here! Complaint solved!

Ruby Slots Casino Complaints

  • 217 of 226 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 4,380 USD avg amount

Have trouble with Ruby Slots Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy