I requested a withdrawal of $1,500 20 days ago. After speaking with several members inside the casino program they told me it takes up to 18 days to transfer funds. However, my withdrawal is still pending. I am also being constantly referred to the finance department. The finance department hasn't responded to any of my emails in two weeks. I am highly dissatisfied with the customer service at this casino. I hope this issue gets resolved ASAP.
please excuse the late response, we've been busy with the technical issue we've suffered. Things are back to normal, although there has been a delay. I will investigate for you and reply shortly.
I appreciate you getting back to me. Please resolve ASAP.
ok I didn't want to confirm until I had a day. Your withdrawal will be sent this Thursday.
ravensfan4evr I'd like to apologize again for this. Its been a hard two weeks with the attacks and everything got delayed and communication has been problematic at best. We're now back to regular operation. I hope you enjoy your winnings and if there's any issue you can always contact me at [email protected]
I am once again frustrated because you are asking me for bank information when I have already entered that information in. Please tell me through email exactly what to enter (specify which fields require entry).
You have sent us the number and your withdrawal should be on its way to you. I will update you further by email and here.
Noah, is there any update?
I have yet to receive any deposit, please tell me that you have already sent it.
Raven can you tell me the current status? Have you received your funds yet?
Is there any news about this case?
Since we didn't hear from submitter for a while, we will consider this complaint as resolved.
Rome Casino complaints
- 18 of 32 resolved
- 2 days avg response
- 2 weeks avg complaint life
- 214 USD avg amount
Rome Casino - blocked account, not payed 150$Unresolved
Rome Casino - blocked account, not payed 150$
My account is blocked with no explanation. I asked for withdraw on 2 October, but I did not get my win. They delay my withdraw every week, and finally ...Read more
Rome Casino 20K win Refuses To Release My Winnings And has removed the winnings from my account said they will give me $150Unresolved
Rome Casino 20K win Refuses To Release My Winnings And has removed the winnings from my account said they will give me $150
I won 20,000 dollars through this casino and now they refuse to allow me to withdraw the winnings. When I spoke with live help I was told I needed to ...Read more
Rome Casino - Withdrawal?!
Rome Casino - Withdrawal?!
I got an email from Rome casino that I still got a balance of $ 38,-. I downloaded the software and played mostly blackjack and slots and won some ...Read more
Rome Casino Voided Winnings of 1522.00Unresolved
Rome Casino Voided Winnings of 1522.00
I deposited $200 at the Rome Casino on 4/23/13. I did not use a bonus and selected blackjack. The software crashed on my Windows 8 laptop before i had ...Read more
Have trouble with Rome Casino?