Ag Awards

Rome Casino - Withdrawal issue

Complaint Info
Disputed casino Rome Casino
Reason Delayed payment
Posted on May 16, 2014

While, I enjoy playing on this site and they have always been very nice and helpful, I have been advised that all my withdrawal documents are in order and my withdrawal was being processed, over 22 days ago and was told it would take 18 days. I sent an email to their finance department on April 3 and have yet to hear back on my withdrawal. I am in customer service myself and not responding to someone is just not acceptable. I deposited money - in good faith- into their site and just ask the same in return for my withdrawal...... Thank you!

Posted on April 5, 2012

Hello tinkydog,

I'm not sure why you did not get a reply, I'm sure that if the email arrived safely then you should be replied to shortly. However, if you'd like to give me your details at [email protected]­ome­par­tne­ - I can inquire on your behalf.

Kind Regards,


Posted on April 9, 2012

Dear @Tinkydog,

Please let us know if there's some update regarding this case.

Posted on April 14, 2012

Dear @Tinkydog,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on April 18, 2012

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

Based on the above AskGamblers Complaints Team consider the case as resolved and it being officially closed now.

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