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Rockbet Casino - Won't pay me!

Complaint Info
Disputed casino Rockbet Casino
Reason Verification issues
Posted on May 28, 2014

i deposit money on this casino trough moneybookers.. and i win some money and wanted witdraw but they tell me that they cannot pay me on moneybookers. but they have option "moneybookers" in cashier! when i deposit money i asked if moneybookers is ok for withdraw,they told meon chat that is ok..howcan i get my money back?even that part that i deposit?

Posted on May 28, 2014

This complaint has been reopened as per Rockbet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on May 28, 2014

Please contact our support team at: suppor­[email protected]­ock­bet­cas­, the former casino management was replaced by a very reputable and experienced casino management.

Posted on May 28, 2014

i tried to accsess my acount but it sais that is locked? what should i do? i cant reach live help on rockbet casino cos it sais that is some kind of error

Posted on May 29, 2014

Dear player, as instructed before, please contact the casino manager directly via our support.

Posted on June 1, 2014

Hi there,

We had hoped to send your withdrawal by Neteller, but since you do not have a neteller account, we are now waiting on your debit card information so that we can pay your winnings via this method. As soon as we receive this information from you the winnings will be sent. We apologize for the hassle and will do our utmost to see that you receive it all in full.

Kind Regards,

Rockbet Support

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