Because of my profession i need to spend almost 15/16 hours in front of computer, about a year ago i started playing in online casino's, that's my only entertainment part of life at this point i fixed an amount limit for it, anything come from winning used for playing, all i wanted to spend more time with a limited fund and then i looked for casino's offer i find Thebes casino and from then i have joined 21 dukes, rich casino, slot village, winward, 7 spin, 7 reels and almost of the casino's operate in this network, why cause for 1st 5 deposits they give amazing bonus, but main thing attracts me is they give 25 free spins in Monday,Wednesday,Friday and only for this i got locked in to this network, for this i was a little relief that at least i will be able to play more for sure, i was happy.
Now from May 2018 to This October i have literally got migraine headache, with all the nice offer and bonus i also faced way many issues arguments and tricky act by them.
i am someone who follow and respect terms and rules with highest priority the main reason not to have any unwanted issue, i am a bit emotional personal so i want to avoid any unwanted situation.
i needed to tell all this.
now the problem, Rich casino and casino's under this network closed my accounts by sending me this mail
Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close all of your casino accounts within our Network.
Please keep in mind that all of your withdrawal requests will be approved part today and part tomorrow.
Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.
We wish you the best of luck in future endeavors.
at this point my 5 withdrawals in 5 casino's was in pending and i got all 5 payment.
and at the same time in 5 casino's i have real money deposit in balance with active wagerings, and in some others there balance from free spins.
i didn't asked about reason behind of there decision, i think i know.
i waited for the withdrawals approved and then i asked for all my deposit i made in casino's of their network to refund.
now here are some points i want to consider
* i never went to any wrong way in intension
* i have no issue related any kind of security and in my game play
i have gone through 4 of random verification and passed them the last one i passed on october 1st, so there is no issue that's confirmed.
* for this 4 random verification process time they reversed my withdrawal request of 250+500+200+100, i lost 3 (950$) of them within hour of reversal in frustration, and withdraw the 4th 100$ after going through a total of 15 days patient and i believe if askgambler not involved i will not received that 100 even now.
* so in waiting for that 100$ i played with free chips and managed to complete the wager and i planned after withdrawing all of them i will choose only one of them and get rid of everydays issue and headache with them.
now while i was waiting for withdrawals and asking in live chat about withdrawals the last person told me it will get reviewed today. all this time i was playing with my real deposit and as well as with free chips in other account. and my account disabled and i received mail.
# they send me my 5 withdrawals in total 500$
this are my winnings i have spent hours for them.
# i have real deposit active in 5 accounts which i completing and in other's free chips winning i spend times there also
# i have no issue with security or anything wrong that they can accuse
# i understand i am not being profitable for them, because of their tricky act i waste 950$ if i could withdraw them i may not go for desperately trying to win from bonus fund or small deposits.
# i am not a bonus hunter, all i understand is the welcome bonuses are for kick start deposit minimum try to win from them and gain a larger account to play,
and in the end house will win.
now as the management decided to end it and they do have the right to do, if we go through terms and conditions the casino have the right to do whatever they want, but is that how things work?
i received withdrawals but not from charity those are my winnings and i have spend hours and hours, if they want to end as there word bring our business relation to an end i am requesting them to refund all my deposits i made in their 13 casinos. and the amount is about 800$ Approx they know it well, but if needed i will provide.
i am taking a break from after this issue is solved if they don't want me to play in their casino's they can't do it without refunding me.
i will come in with more details if needed but my intentions are not to argue i want it to end too but with the refund.