First of all I would like to thank Askgamblers for being a very useful resource for the gambling industry. Reviews of the casinos really help us gamblers not to get in to a trap of not legitimate casinos here in the market.
I will describe my situation briefly, so everything would be more or less clear for all of the sides.
I as many other people here was enjoying gambling time to time, as a hobby. Until one day I realized that this hobby turned out to be an addiction. I started to spend more than I could, I started borrowing money and it became a nightmare to me.
I had visited a clinic, where I am undergoing my treatment right now. As part of the responsible gaming program and my treatment program I have excluded myself from all the casinos I was registered.
Thing were doing well, my life started to become normal again, but time to time I was still trying my luck to register again in the casino or to unblockmyself, as unfortunately this addiction became quite serious. Luckily for me all the casinos were refusing my requests and I am thankful to them.
Recently upon having again a will to play, I tried my luck to be unblocked in PlayFortuna casino and to my surprise my request was easily granted within a minute time.
From here on I think you know how the story went... I started gambling again... Lost everything I had and didn't have, borrowed money again, came to a situation I am not able to afford buying food for the upcoming days for my family.
Yes, I do understand that this is my fault and my fault only, but as drugs for someone, gambling became addiction to me.
The first step is to realize the problem and than try to solve it, which I did, however due to the account being unblocked all my tries to get thing better went from 100 to 0.
I have attached a screenshot when I have requested on 08/01/18 to permanently block my account as a part of a responsible gaming program, which I got confirmation of the same from the support team member.
I would kindly request PlayFortuna to come in to my situation and assist me in reversing my deposits back from the day my account was unblocked , as they have not blocked my account even dough I have clearly stated that I request permanent block due to responsible gaming program.
I would also like to add that I have personally nothing against PlayFortuna , their website is responsive and user friendly, payouts when I was playing before were on time and I never had an issue with them, would give them 10/10.
I hope the management of PlayFortuna and Askgamblers will come to my situation and will assist me in the above mentioned issue, as clearly I have tried my best to avoid it.
Please note I have sent an email to [email protected] from my registered e-mail, however did not get a reply as of now.