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Refused €230 payout without any further details or information


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By zerben
8 years ago
Message on forum
Hi, i am often at affilites sites looking for great offers, so the 10:th of Feb 2018 i saw that there was this code "10FREECAS"
10€ with 30x wager, So i entered code and it worked fine, i playd slots for hours since their slots works really bad, stalling and logging off every 10th spin. Never the less after wagering i had 230€, i made a deposit with neteller( my preferd way) and uploaded all documents. Then after 12 hours i asked support about my withdraw and they said:(copy/paste from chatt)

Amelie: "Hi XX, Kindly note the following your account is was not eligible to receive a 10FREECAS Bonus. Subsequently your Bonus and winnings have been cancelled due to bonus abuse. "

I asked them to show me theese terms but support said( copy/paste)

Amelie: all necessary info has been given to you this far, if there is no other questions related to your betting, I would now like to close our chat.


i never made a bet of more than 4€ (max bet 10€) and read the terms before started wagering,
I wagered and made a withdraw of 230€, but all winnings are confiscated and even the 10€ i deposited so i could withdraw.

why is this site on askgamblers with so many complaints?
Disputed Casino Tipbet Casino
Reason Bonus abuse
Amount €230

Discussion

User name
This complaint has been rejected by our system due to your inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue. If you accidentally missed the given time frame to respond, please contact our support, explain what happened and request the complaint to be reopened.
User name

Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.

The complaint is being rejected due to submitter's inactivity and the case is now officially closed.

User name
Dear @zerben,

AskGamblers Complaints Team have been provided with the copy of the promotional email on behalf of Tipbet Casino team, along with offer's exact terms, where it is clearly stated that promotion in question is only available to the players receiving such email. We are kindly asking you to forward the full copy of promotional invitation directly to AskGamblers Complaints Team at suppor­t@a­skg­amb­ler­s.com.

Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.
User name

This complaint has been reopened as per Tipbet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Tipbet Casino Complaint Stats

Resolved 10 / 10
Avg. Amount $7,383
Avg. Complaint Duration 3 days
Avg. Response Time 2 days

Tipbet Casino Complaints

See all complaints for this casino
Delayed payment & Account verification
I won 1481.25 Euro on Tipbet in like october-november some time. Had a long process of verifiying my account, sending them ID, proof of address, photos front and back of my card. Next up they wanted me to make a selfie holding my ID, so I did that. So far so good, this is when the problem starts.

A while later I recieve an email from some email called [email protected] asking me for a phone verification. Whos [email protected]?

After a few weeks I go on tipbet.com to check whats taking so long with my withdraw. They say they want me to tell them a time for a phone verification with them, so we set up a date the following weekday (this was during the holidays).

Ten minutes before our phonecall I log in the chat to make sure that theyre gonna call me as agreed upon. They respond that they cant call me right now and that we must set up a new date because of that. I figured it might be because I decided the time and even tho they agreed upon it, I wont decide the time next time so they wont have any excuse to cancel it.

So they give me another date for this phone verification. This time Im just waiting by the phone but no phonecall from them that day.

So I log in again and they apologize and say we need to set up a new date. This is starting to get very frustrating now because I have alot of study and meetings in school I need to attend right now and they (Tipbet) want me to be available for 2 hours to answear my phone to have a phone verification. Anyways, we set up a new time (they decide the time again). They give me a 2 hour window and during time that theyre gonna call me.

As previous times, they dont call me at all. Now Im really angry and log in and tell them to just send me my withdraw because its obvious theyre not planning on calling me anyways. They apologize and say they want to set up a new date and this time THEY PROMISE TO CALL. I explain them my situation that Im having the busiest time of my life in school and its really hard for me to be available on the phone all the time because of meetings etc but okay, Ill give one last try. They decide the time again. 2 hour window as usual.

They dont call.

These last 3 calls (that never happened) was during the last 2 weeks. So now Im done with this. Im posting this here and if that doesnt work Ill ask MGA for help aswell. I just want my withdraw to be sent, been asking for it for months but nothing happens. Tipbet is not a serious site, they keep sending a bunch of offers with bonuses etc. But once you win you dont recieve your withdraw...
Status solved Resolved
€1,481
Keep on rejecting already verified documents, stalling withdrawal
Hello there.I asked a withdrawal at Tipbet.gr,last tuesday..Next day(wednesday) the casino asked for my verification documents,and i send them as they asked,my id and proof of adress.The same day my account was verified.Next morning(thursday),they cancelled my withdrawal and they asked once more my id,although it was already verified one day ago.I sent my id photo once more and my account was verified once more.Next morning(friday),the casino cancelled again my withdrawal,and they asked a credit card photo for the verification process.I sent them the credit card photo and my account was again verified.Since friday evening my withdrawal is still pending,although at the official tipbet site it withdrawals via bank wire take -24 hours to be processed.Furthermore,casino live chat support is supposed to be 24 hours,but since tuesday,i could reach live chat one or two times.I have sent many emails but they only answered once.It is quite obvious that tipbetcasino searches every possible way in order to delay the withdrawal.I really dont understand how an account could be verified on wednesday and not verified on thursday,asking the same id that was verified one day ago?And why the casino didnt ask the whole verification documents the first day i made a withdrawal request? There is no 24 hours help,no email answers,no-24 hours bankwire payment after the verification,and i have faced a trully amateur behaviour.It would be honest if the casino replied to me and say that "we do everything we can so weekend comes and we want more delay.."i would appreciate that.To verify and then reject what they have already verified,has no logic at all.
Status solved Resolved
€103