Refused €230 payout without any further details or information
Hi, i am often at affilites sites looking for great offers, so the 10:th of Feb 2018 i saw that there was this code "10FREECAS"
10€ with 30x wager, So i entered code and it worked fine, i playd slots for hours since their slots works really bad, stalling and logging off every 10th spin. Never the less after wagering i had 230€, i made a deposit with neteller( my preferd way) and uploaded all documents. Then after 12 hours i asked support about my withdraw and they said:(copy/paste from chatt)
Amelie: "Hi XX, Kindly note the following your account is was not eligible to receive a 10FREECAS Bonus. Subsequently your Bonus and winnings have been cancelled due to bonus abuse. "
I asked them to show me theese terms but support said( copy/paste)
Amelie: all necessary info has been given to you this far, if there is no other questions related to your betting, I would now like to close our chat.
i never made a bet of more than 4€ (max bet 10€) and read the terms before started wagering,
I wagered and made a withdraw of 230€, but all winnings are confiscated and even the 10€ i deposited so i could withdraw.
why is this site on askgamblers with so many complaints?
10€ with 30x wager, So i entered code and it worked fine, i playd slots for hours since their slots works really bad, stalling and logging off every 10th spin. Never the less after wagering i had 230€, i made a deposit with neteller( my preferd way) and uploaded all documents. Then after 12 hours i asked support about my withdraw and they said:(copy/paste from chatt)
Amelie: "Hi XX, Kindly note the following your account is was not eligible to receive a 10FREECAS Bonus. Subsequently your Bonus and winnings have been cancelled due to bonus abuse. "
I asked them to show me theese terms but support said( copy/paste)
Amelie: all necessary info has been given to you this far, if there is no other questions related to your betting, I would now like to close our chat.
i never made a bet of more than 4€ (max bet 10€) and read the terms before started wagering,
I wagered and made a withdraw of 230€, but all winnings are confiscated and even the 10€ i deposited so i could withdraw.
why is this site on askgamblers with so many complaints?
Tipbet Casino Complaint Stats
Resolved
10 / 10
Avg. Amount
$7,383
Avg. Complaint Duration
3 days
Avg. Response Time
2 days
Tipbet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 9 out of 9 complaints in this category have been resolved.
This operator's average complaint duration is 3 days, while the average duration across all operators is 8 days.