8 years ago
Hi, i am often at affilites sites looking for great offers, so the 10:th of Feb 2018 i saw that there was this code "10FREECAS"
10€ with 30x wager, So i entered code and it worked fine, i playd slots for hours since their slots works really bad, stalling and logging off every 10th spin. Never the less after wagering i had 230€, i made a deposit with neteller( my preferd way) and uploaded all documents. Then after 12 hours i asked support about my withdraw and they said:(copy/paste from chatt)
Amelie: "Hi XX, Kindly note the following your account is was not eligible to receive a 10FREECAS Bonus. Subsequently your Bonus and winnings have been cancelled due to bonus abuse. "
I asked them to show me theese terms but support said( copy/paste)
Amelie: all necessary info has been given to you this far, if there is no other questions related to your betting, I would now like to close our chat.
i never made a bet of more than 4€ (max bet 10€) and read the terms before started wagering,
I wagered and made a withdraw of 230€, but all winnings are confiscated and even the 10€ i deposited so i could withdraw.
why is this site on askgamblers with so many complaints?
10€ with 30x wager, So i entered code and it worked fine, i playd slots for hours since their slots works really bad, stalling and logging off every 10th spin. Never the less after wagering i had 230€, i made a deposit with neteller( my preferd way) and uploaded all documents. Then after 12 hours i asked support about my withdraw and they said:(copy/paste from chatt)
Amelie: "Hi XX, Kindly note the following your account is was not eligible to receive a 10FREECAS Bonus. Subsequently your Bonus and winnings have been cancelled due to bonus abuse. "
I asked them to show me theese terms but support said( copy/paste)
Amelie: all necessary info has been given to you this far, if there is no other questions related to your betting, I would now like to close our chat.
i never made a bet of more than 4€ (max bet 10€) and read the terms before started wagering,
I wagered and made a withdraw of 230€, but all winnings are confiscated and even the 10€ i deposited so i could withdraw.
why is this site on askgamblers with so many complaints?
AskGamblers
1 year ago
• Support Team
This complaint has been rejected by our system due to your inactivity in answering within the given time frame for a respond. It is not very nice to throw accusations against the casino and then never to return and cooperate in solving the issue. If you accidentally missed the given time frame to respond, please contact our support, explain what happened and request the complaint to be reopened.
AskGamblers
8 years ago
• Support Team
Unfortunately, player failed to provide adequate feedback within the given 96-hours time frame for response. As per the AskGamblers Casino Complaints Service terms and guidelines, player is supposed to provide updates on their issues in a timely and responsible manner, something that player did not do regrettably.
The complaint is being rejected due to submitter's inactivity and the case is now officially closed.
AskGamblers
8 years ago
• Support Team
Dear @zerben,
AskGamblers Complaints Team have been provided with the copy of the promotional email on behalf of Tipbet Casino team, along with offer's exact terms, where it is clearly stated that promotion in question is only available to the players receiving such email. We are kindly asking you to forward the full copy of promotional invitation directly to AskGamblers Complaints Team at support@askgamblers.com.
Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.
AskGamblers Complaints Team have been provided with the copy of the promotional email on behalf of Tipbet Casino team, along with offer's exact terms, where it is clearly stated that promotion in question is only available to the players receiving such email. We are kindly asking you to forward the full copy of promotional invitation directly to AskGamblers Complaints Team at support@askgamblers.com.
Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.
AskGamblers
8 years ago
• Support Team
This complaint has been reopened as per Tipbet Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.
Tipbet Casino Complaint Stats
Resolved
10 / 10
Avg. Amount
$7,383
Avg. Complaint Duration
3 days
Avg. Response Time
2 days
Screenshot