Do not use this website!!
I signed up a while ago and thought I would play last Sunday 8th March. I deposited £30 and received a bonus that I didn't want but thought I would play with it anyway. (I know I must have selected to receive bonuses).
I played for a couple of hours like I would do at any other casino and had my ups and downs, being at £768 at one point and finally finishing up at £349 after completing the wagering requirements.
I received an email a couple of days later stating that I placed minimal risk bets so my withdrawal was void. However, the terms and conditions do not actually state what is meant by minimal risk bets so they can interpret this however they want.
My argument is that although I may have covered a lot of the board, a lot of the table would have brought back less than the amount staked, so this isn't really minimal risk, and if the bets were minimal risk how could I have been up to £768 and then end up down at £349 a few spins later.
I have spoken to customer services and spoke to a very rude representative who just regurgitated the same extracts from the terms and conditions even though I told her I had read them and this had nothing to do with what I was asking her. I also tried the online chat with the same results.
The problem that I have with this is that if I had lost, they would have been more than happy to take my money on the same bets no questions asked but since I won, they review the bets and don't pay out so basically if you accept a bonus you can never win from it.
This is dishonest and downright cheating and if the matter is not resolved satisfactorily, I will be going to the press, the gambling commission and the office of fair trading to do whatever I can to receive the winnings that I am owed.