Hi there I have a huge complaint about Euromoons Casino.
I deposited 1400 of my hard earned cash and on the only occasion that I have ever won at any casino got up to 4600 euros. This was on 31.03.16. Being sensible I clicked withdraw immediately. Happy Days!
However on 2.03.16 I got a phone call from the accounts manager saying that the Finance Manager was on holiday and I would need to split my withdrawal. 2000 and then another 2600.
Anyway to cut a long story short this continued for a week with no sign of a withdrawal.
Playing on the psyche of a gambler and hoping you will gamble again which sadly I did. My own fault to an extent.
Complaining about why the withdrawal took so long I was promised a refund of half my deposits which never appeared. Instead it was cunningly added to my account in the form of bonuses with wagering requirements which they deny.
Please avoid this casino at all costs! On three occasions while playing my password changed itself and I had to contact customer service for a new one.
Furthermore the slots run really slowly and cut out twice for me during winning spins! I am convinced these are fake Netent Slots.
However my biggest grievance is that this company is accepting bets illegally ( under all these terrible conditions) from UK customers without a license.
I deposited 1400 pounds at this casino which I had no hope of ever seeing again. I believe that since this money has been taken illegally I should be refunded.
You don't mind losing when the game is fair but stealing unethically and operating without an appropriate license is another thing.
I really hope Ask Gamblers can help me and other players from being caught in this trap.