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ClassyCoin Casino - "Random security check" delaying winnings payment

Complaint Info
Disputed casino ClassyCoin Casino
Reason Delayed payment
Posted on October 6, 2014

I have been playing here with no issues for a while. Really enjoyed it. Then out of nowhere the Casino denied my withdrawal. Told me they were doing a "random" security check and it would take up to 60 days. That was in June. Have spoken to them multiple times and the rep tells me to try withdrawing again. I keep getting declined because of a "random security check". It has been almost 90 days and reps have NO answers for me. Very disappointed.

Posted on September 25, 2014

We’ll need your username with us to be able to assist you with this issue.
Thank you for cooperation,
Classy Coin Casino

Posted on September 27, 2014

Hello again,
Please note: AskGamblers provided us with your username and this issue is being investigated right now. We’ll get back to you with the solution ASAP.
Thank you for your patience and best regards,
Classy Coin Casino

tracie.murdock1 United States
Posted on September 29, 2014

no response from casino as of yet

Posted on October 2, 2014

Hello Tracie,
We’re happy to inform you that your winnings were sent to your bank account yesterday.
Thank you for your patience,
Classy Coin Casino

Posted on October 5, 2014

got an email from Classy Coin Casino that my account was cleared and my money was released. I received it 2 days later.

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