Rabona Casino - Unpaid withdraw

Dear @talpa98,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

On December 3rd, I initiated a withdrawal of €200 from my account, followed by another withdrawal of €200 on December 12th. According to Rabona’s own regulations, all withdrawals should be completed within 5 working days. However, as of today, December 17th, I have not received either of these payments, totaling €400.

I kindly request your intervention as an intermediary to urge Rabona to fulfill their obligations and process these payments without further delay.

I look forward to your response and am available to provide any additional documents or information

sorry 18th December*

sorry I confused the dates, the first withdrawal was made on the 3rd and the second followed by the third were also made on the 16th and 17th of December so I can't perform an action against the last 2 withdrawals

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

I am reaching out to request urgent and impartial assistance regarding a serious dispute with Rabona Casino that has been ongoing for nearly a month. The situation has reached a critical point, and I believe the casino’s behavior is highly inappropriate and violates the principles of transparency and fairness.

Case Details

Blocked Withdrawals:

My first withdrawal request was made on December 3, 2024, followed by two additional withdrawal requests 13 and 14 days ago respectively. (600 euros)
None of these withdrawals have been processed, even though the total balance on my account exceeds 2000 euros.
Given the lack of benefits the site is providing and the severe issues I’ve encountered, I now wish to withdraw the full amount from my account.
Verification Issues:

I have submitted all the requested documents, including:
PayPal and Coinbase transaction histories for the specified period.
Proof of address (a gym membership invoice and later a bank confirmation of my address).
Despite their accuracy and compliance with the original requests, Rabona rejected the documents without providing adequate explanations.
Platform Technical Issues:

The document upload system on their platform constantly returns the error "Oops... Something went wrong."
I have tried every possible solution: clearing the cache, using different devices and browsers, yet the issue persists.
I have requested an alternative method to submit documents (e.g., via email), but I have not received any meaningful response or solution.
Rabona’s Conduct:

Rabona has not only failed to respond transparently but has also ignored the 96-hour timeframe to respond to your complaint system on AskGamblers.
The continuous delays and repeated requests for new documents seem like tactics to stall and obstruct the withdrawal process.
Requests to AskGamblers

Investigation and Mediation:
I kindly ask for your intervention with Rabona Casino to ensure my withdrawals are processed immediately.
Demand for Transparency:
Rabona must provide a detailed explanation for rejecting my documents and for their failure to resolve the technical issues on their platform.
Escalation to Regulators:
If Rabona continues to disregard requests, I believe their behavior should be reported to the regulatory authority overseeing their license.
Concerns

My trust in Rabona Casino has completely eroded. Their constant obstacles, lack of adequate responses, and nearly one-month delay in processing my withdrawals lead me to suspect they might be facing insolvency.

I would also like to highlight that the total amount of my blocked withdrawals (600 euros) has been pending for weeks, and my current balance of approximately 1500 euros is inaccessible. Given this situation, I demand the immediate withdrawal of my full balance, as the site no longer provides any benefits or reasons for me to continue using it.

I kindly request your urgent intervention to protect my rights as a customer and ensure Rabona adheres to the standards required under its gambling license.

I look forward to your response and am available to provide any additional documentation needed to support my case.

this silence is so embarassing, askgamblers what do you think?

Dear talpa98,

We would kindly request to provide us the requested document in order to proceed with your account verification and afterwards with your withdrawals.

Thank you in advance.

Kind Regards,
Rabona Casino Team

I am writing to express my frustration regarding the ongoing verification delays. The document you are requesting has already been sent multiple times via email, as your website no longer allows me to upload it. Despite my repeated efforts over the past three weeks, the process remains stalled, and it feels as though these delays are intentional.

Specifically, I have provided the PayPal transaction history that clearly shows the transfers used to fund my Revolut card during the requested period. However, Rabona continues to reject this document without any explanation, leaving me without a clear path forward. This lack of transparency and refusal to provide proper feedback is unacceptable, and it is starting to feel like an excuse to withhold my funds.

I have complied with all your requests and provided everything necessary for verification. At this point, I expect immediate action to finalize the process and release my withdrawals without further delay.

Please address this matter urgently.