After my withdrawal I was asked to verify my identity on 19 August.
I provided with all requested documents by Royal Panda casino, they asked me also a notarized copy of my National ID card and I provided that too.
After they checked everything ( after 10 days ) they asked me for an invoice from Notary to refund me the costs, I replied that I lost my invoice and that I can cover myself this costs, asking only for my withdrawal to be processed. I received an email letting me know that the invoice is part of the verification process. How can an invoice of notary be part of the verification of my identity? Anyways I went to the notary and took a new invoice and sent to them on 30 August, on the same day I received an answer that I will receive an email about my account verification within 24 hours. After that I sent them 2 emails asking about my verification and today on 2nd September after 3 days I still have no answer on my emails.
I ask on live chat and operators just copy paste same messages, apologizes asking patience and trying to close chat without an answer.
The only thing they say on Live Chat is that will have an answer as soon as possible or will get an update withing 24 hours.
I have 13 days that I sent my first asked documents and they still tell me that verification will be completed within 24 hours every day on this 13 days waiting.
When I received an email asking my notary invoice to refund my costs that means that everything that I sent was checked, now they have 3 days checking my notary bill and they say on Live chat that sometimes it takes longer.
I am very disappointed by this behavior and all this senseless delays of theirs.