Complaint #13
Mr Green Casino
Problem with id confirmation
10 years ago
hi
ive been a member with mr green since 20/9/2010 . use the site often and my method of payment is paypal . i use paypal as you can deposit just £5 which is my usual deposit amount most of the time . i also have a registered card with them . ive won a few times over the yrs and never had a issue with any withdrawls . the other day i won £240 and requested a withdrawl to my paypal . then 2 days later i got a email asking to verify my account by uploading some documents . now this is where my problem is . im not allowed to drive due to meniere's disease which is a inner ear condition that causes severe dizziness and vomiting that occur without warning , and can last for weeks . it also means i cant travel so i dont own a passport . the only photo id i have is a photo id membership card for the credit union , which obviously my identity is proven to them as my child tax credits is paid directly to them . so ive sent this , along with .. bank statements
screen shots of my paypal account .. council tax bill .. voters card proving im on the electoral roll .. various utility bills . my rent card as i live in a housing association property . .. my tax credits award letter with my NI number , and date of birth on plus address . my bank card , showing the signature is the same as my credit union card . now i understand that there in there right to ask for proof . and i had this with pink casino last year and they accepted my documents as proof . but i was a new customer and thought that had a win on my 1st time using the site . but surely the things ive uploaded must prove my identity along with the credit union photo id , as they have my id confirmed by HMRC . they said i could use a citizen card but thats going to take 3 weeks , plus i took my stepdads name when he and my mum were married in 1995 . so i would have to order a copy of the certificate from deed poll as i dont have the original anymore as its over 20yrs ago . ive got my original welcome email from mr green on back in 2010 . my paypal email is different but thats because i use paypal for ebay so it keeps it seperate for me and easier to keep track of orders etc . ive also got a letter with a appointment for next week , from my local jobcentre which again shows my NI number and address etc . i can also upload enrolment letters for my daughters high school from the goverment that show her name but also my details . ive got doctors letters i can show . if id won thousands then i could understand but its £240 .
ive been a member with mr green since 20/9/2010 . use the site often and my method of payment is paypal . i use paypal as you can deposit just £5 which is my usual deposit amount most of the time . i also have a registered card with them . ive won a few times over the yrs and never had a issue with any withdrawls . the other day i won £240 and requested a withdrawl to my paypal . then 2 days later i got a email asking to verify my account by uploading some documents . now this is where my problem is . im not allowed to drive due to meniere's disease which is a inner ear condition that causes severe dizziness and vomiting that occur without warning , and can last for weeks . it also means i cant travel so i dont own a passport . the only photo id i have is a photo id membership card for the credit union , which obviously my identity is proven to them as my child tax credits is paid directly to them . so ive sent this , along with .. bank statements
screen shots of my paypal account .. council tax bill .. voters card proving im on the electoral roll .. various utility bills . my rent card as i live in a housing association property . .. my tax credits award letter with my NI number , and date of birth on plus address . my bank card , showing the signature is the same as my credit union card . now i understand that there in there right to ask for proof . and i had this with pink casino last year and they accepted my documents as proof . but i was a new customer and thought that had a win on my 1st time using the site . but surely the things ive uploaded must prove my identity along with the credit union photo id , as they have my id confirmed by HMRC . they said i could use a citizen card but thats going to take 3 weeks , plus i took my stepdads name when he and my mum were married in 1995 . so i would have to order a copy of the certificate from deed poll as i dont have the original anymore as its over 20yrs ago . ive got my original welcome email from mr green on back in 2010 . my paypal email is different but thats because i use paypal for ebay so it keeps it seperate for me and easier to keep track of orders etc . ive also got a letter with a appointment for next week , from my local jobcentre which again shows my NI number and address etc . i can also upload enrolment letters for my daughters high school from the goverment that show her name but also my details . ive got doctors letters i can show . if id won thousands then i could understand but its £240 .
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