Playamo Casino - Unjustly disabled my account after successfully wagering a no deposit bonus

RESOLVED
Donovan Richards South Africa
posted on December 24, 2016.

I found a bonus on Bitcoin Chaser and wagered it x50. When requesting withdrawal my account got disabled. I know for a fact I've never played at Playamo before nor anyone in my household. When I asked for prove of duplicate accounts they said that they don't provide that information. Why even advertise no deposit bonuses. It is so easy for them to just make up a story about duplicate accounts and cancel the withdrawals without giving any proof. After the support agent said that I have duplicate account he abruptly close the chat and refuse to answer a new chat request. I've been Nr 1 in queue for 3 hours and no response. My 0.15 btc were removed and account disabled. I've won it fair and square and believe that it belongs to me. Please Ask gamblers help me get the what is rightfully mine.

posted on December 27, 2016.

Hi, Donovan

Our security department has detected several duplicate accounts who abused our no deposit bonus. Your account is one of those.

Kindest regards,

Playamo team

Donovan Richards South Africa
posted on December 27, 2016.

Hi.

That is impossible as I am the only one in my household who have access to internet and certainly the only one who do online gambling. I have never before opened a account at Playamo Casino. Can you please provide proof of my duplicate account to Askgamblers staff?

Thanks

AskGamblers
posted on December 28, 2016.

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of Playamo Casino where it is clearly displayed that player had shared his IP with other player who also claimed aforementioned bonus. Player by these actions violated bonus casino term #1.b

All Bonuses are limited to one person per household/IP, unless otherwise mentioned.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for Playamo Casino.