So i recently decided to try my luck at online Casinos I googled a little bit and found that Playamo was a recommended online casino, so i decided to try it out. I deposited $750 dollars AUD and played evolution gamings roulette. I played a while and turned that $750 AUD to $12,500 AUD (betting history will be attatched). So i decided to cashout and I waited a while since I read some comments on ASKGAMBLERS that it would take a few working days to receive.
So today on Melbourne time GMT + 10 Tuesday 2nd October around 1 am I got an email saying my withdrawal was declined and also another email saying that my account will be closed by administrative decision due to fraud and that it will not be discussed any further. Not know what happened I went to check my account and ask what happened. The first time I opened their support chat and asked they gave me the same message saying it will not be discussed and closed the chat on me. Then i checked account said I have $686 in my account balance and that a cash out of $11,814 dollars was accepted. So i tried to cashout my remaining $686 dollars in my account balance and a few minutes later I get an email saying Sorry withdrawals to Mastercard not support. Alternatively you can use bank transfer option or VISA. So i went to ask support again if Mastercard isn't accepted how is my cash out of $11,814 AUD accepted? They gave me a repeat of that fraud message and I told them that i understood and asked them what will happen to the accepted withdrawal. They said "You will only get my deposits back please use bank transfer or visa to cashout." So what my deposits are $686 AUD? the money left in my balance is less than that of the $750 I deposited. The support team of Playamo casino is not helpful no matter how polite you are. All i want is to cash out my deposit and my winnings and why I committed fraud but they wouldn't give me an answer. They labeled the $11,814 as accepted however it is not in my account. I still haven't provided them with bank details or a visa card yet so how could that $11,814 be accepted, this is an abuse of power. I'm afraid they'll close the account quickly once i do provide them with a visa or bank account so i lose all proof and they give me the $686 in my balance back which isn't fair and they shouldn't be able to take my deposit and my winnings with no explanation at all.
Below Listed are attachements that will be sent to the askgamblers support team:
- Gambling history on the roulette game x4 images
- Cashout and Deposit History on Play Amo Website
- Play Amo Account Balance Page
- Play Amo Profile Page
- Bank account Deposit History
- Current Bank Account Balance and deposit history.
- Playamo email Ticket 1 (Ticket #NU1GB: Account) informing me of the closing of account due to fraud
- Playamo email Ticket 2 (Ticket #WSHT7: master card) informing me of mastercard not supported
- Playamo Chat Transcript
- Playamo Documents and Verification Page