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Playamo Casino - Confiscated $15,000 and closed account for duplicate account excuse with no proof

RESOLVED
Bellebella Canada
Posted on February 19, 2019.

I won $15,000 on this casino. Then when I try to withdraw my money they ask me for paperwork which I proceeded to provide and then they said that I have a duplicate account please explain that so I am not aware of any other account that I made it this casino and that is exactly what I said and I said if there is by any chance another one I don't remember making one and maybe forgot about it but I know for a fact I am not aware of any other accounts with them ever. Anyway that was our first email then they proceeded to still ask me for more and more verification which I proceeded to keep on providing every card picture transaction report you name it. Then when I finally finished providing everything they asked for they think to me I think to them I went and made another withdrawal then a few hours later they sent me a message while I was playing a game on their account saying account is closed final decision because of a duplicate account. I still never got proof of this duplicate account all so why continue to bombard me with all the verification why not just say that from the first email sent to me when you asked me about this account situation I found that they are just finding more and more reasons to not pay me my money that I won fair and square and this is wrong they are just robbing people.

Posted on February 19, 2019.

Dear Askgamblers,

Player has violated the ANTI-FRAUD policy of the casino:
In case the player has duplicate account with bonuses, or same ID, or used few accounts in the same browser, or same playing scheme at both accounts, casino reserves the right to terminate such accounts and withhold the win.
PlayAmo will send to the Askgamblers team necessary information to provide the evidence.

Best regards,
PlayAmo team.

AskGamblers
Posted on February 20, 2019.

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Playamo Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Playamo Casino complaints

  • 46 of 55 resolved
  • 1 day avg response
  • 5 days avg complaint life
  • 2,944 USD avg amount

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