First ,let me begin by asking if I should wait a few days to see what happens before filing this complaint. I need some advise.
I have attached a copy of the email that I sent to the acct mgr. I have only spoken with an assistant at this point.
This is what happened: I was given av$100.00 as comp for an error on their part. The chip has a 2x pay out and a 30x play through. I won over 3000.00 and then hit the progressive bonus of 62k +!!! They have Generously, lol, agreed to give me $2500.00 of my 63,773.28 winnings. If the bonus had been properly applied I would have covered the play through no problem. I have requested the $2500.00 and supplied their requested verifications and was advised by one of the acct mgrs to sit tight until I receive this payout.
I have a picture of my winning screen.
Can they afford the negative publicity this is going to create, I know they will never miss my little bit of business ,but do they expect me to go away quietly?
I would like to at least collect the 2500.00. Should I wait before filing a complaint? This happened Friday sept 14, 2012. I was leaving on vacation that afternoon and can not really get into this until I get home on Thursday. Please advise,!!
Dear Vip Manager:
I am requesting to withdraw the $63,763.28 Jackpot that I won on your Casino Site this morning. I was using a $100 chip that was given to me under the following circumstances: I made a deposit of a $100.00 early this morning. I used the Better bonus as per an email that I received, giving me a 200% bonus. The Casino credited me only 150%. I did not notice the error until after I got up this morning, the free Chip was compensation for being shorted on the bonus that I requested with my deposit. I have copied the body of the email concerning that bonus in this message as well as forwarded you a copy of the actual email with the proper headings. I understand the withdrawal rules on free chips and well as the play through rules. This should have been a bonus adjustment and not a free chip.
Attached please find Credit Card Verification Forms for all cards used on my account, a copy of a utility bill, a copy of my Florida Driver License and a copy of the front of all credit cards. I am requesting that you please examine my account and all coorespondence via Live Chat before making a decision on the withdrawability of this Jackpot.
I have spent a great deal of money with your Casino. Please, Please, Please $63,623.28 is a lot of money in my world and a whole lot of good publicity in your world.
I enjoy playing your Casino Site, I have won money fairly often but have never cashed any out. I always end of playing it back off. This is a different situation all together, a once in a lifetime event. I will call this afternoon when Willie gets into work. I ask that you let me contact you, please do not call my cell phone. I will be traveling all evening and will have not privacy to discuss this matter, at all.
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