Recently I played QUATRO CASINO. following a promotion. I filed 10 KR and I won 900 KR after I turned 35 x the bonus, I requested a withdrawal six months of that, it's the month of September 2014, but I still do not have received payment, many times I spoke with them on the chat,, I contacted riskmanagement.com but I received no response no, with attachment files there is the last conversation with the media and the message riskmanagement.com
You are now chatting with Chris.
Chris: Hello, Welcome to the Casino Rewards support chat. How can I help you today?
you: when i got payed ??
Chris: Haha, Just one moment please, I'll just check for you.
you: i had won 90 e now 5 month i hove not receive it
Chris: I'm sorry to hear that, Just one moment please.
you: the first i came here and they said your win has ben processed , but i got nothing , and then i done an other withdrawal past week but i stll dident got my win
Chris: I can see it was added back to your Casino Account
you: Jag tjänar 90 €, har jag inte fått min vinst, bara 900 kr
Chris: This was on the 17th of March at your request. :)
Chris: Thanks for your patience. I'll be right with you.
Chris: I'm sorry for the delay. I'll be with you in just a moment.
Chris: I'll be right with you.
you: okk chris , have your time
Chris: Thank you.
Please wait while I transfer the chat to 'Ray'.
You are now chatting with Ray.
Ray: Hi, Stupp. Your chat was transferred to me. :)
Ray: I'll have to have a closer look into your account.
Ray: Stupp, your withdrawal of €90 was refunded to your account in the 17th of September 2015, as you did not contact our Risk Management Department as requested.
you: sorry ?+
you: i have not been contacted by the casino or any
you: 5 months -))
Ray: Thanks for your patience. I'll be right with you.
Ray: Let me have another look into your correspondence :)
Ray: I'm just going to ask my supervisor real quick. Won't be long.
Ray: Stupp, thank you for waiting.
Ray: So, the money was returned to you as there was a problem with the payment. The money was returned into your casino account on the 17th September. I can see that since played with that money.
you: when i wll get payed
you: no i have requested withdrawal again
Ray: Stupp, you need to contact our Risk Management Department for that
Ray: Yes I can see the money is pending. :)
you: where i contact them ??
you: about 900 kr
Ray: Could you please contact them via riskmanageme[email protected]casinorewards.com :)
you: thats verry bad i think
you: okk thank you
you: to this email
Ray: I'm sorry but this is standard procedure and for the safety of your own money! :(
Ray: Is there anything else I can help you with today?
Ray: Great! Have a good day, Stupp! :)
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