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Parimatch Casino - Deposit of Rs55000 not credited in Parimatch ID

UNRESOLVED

Complaint Info

Disputed casino

Parimatch Casino

Amount

₹ 55000

Posted on May 8, 2023

I deposited Rs55000 in my parimatch ID 982576256 and it was successful, however not reflected in my account. They keep asking me to send screenshots, bank statements and all details. I have sent transaction id, bank statement pdf, screenshot etc. Even their website shows they received the amount and their payment team is working on processing it, however they keep asking same proof again and again and now asked me to contact my bank. I already contacted my bank and they confirmed deposit was successful. I have a vip account and they are not helping me at all. Emailed them multiple times and also contacted their vip whatsapp support which is just a BOT. I need Rs55000 refund to be sent back to my bank account.

Posted on May 10, 2023

Team - Please help me by following up with Parimatch. As you can see, they are not responding even to the query raised by you. I have given them all proofs that money was successfully transferred to account they gave. They keep making one or other excuse.

AskGamblers
Posted on May 12, 2023

Dear Parimatch Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on May 13, 2023

Dear Askgambler team, see parimatch is not even responding to the complaint even after sharing all the proofs that transfer to account they gave was successful.