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Paradise Casino - Have not returned my winnings

UNRESOLVED

Complaint Info

Disputed casino

Paradise Casino

Amount

$ 500

COMPLAINT REFERRED BY AGCCS PARTNER

Daily-freespins

Referred Complaints
Posted on November 17, 2023

Hello @askgamblers support team. I am submitting a complaint after weeks of checking in with Paradise Casino to see where my $500.00 winnings went. The winnings were sent to a closed account weeks ago. The money has been returned to the casino, however, it is not in my account and I keep getting ambiguous responses from chat so I do not know where my money went. Chat is always super kind and polite but they have not been overly helpful. I know this sounds ridiculous but sometimes I feel as though I am being punished for putting a not-so-fantastic review here on askgamblers about the slow payout times right as I was attempting to cashout. I just want to know, after almost a month...where is the money? I'm very frustrated and only turned to you as a last resort as I know you are very busy helping players all around the world. Any help regarding this situation would be greatly appreciated 🙏

I have included proof of winnings and my latest chats with Paradise Casino support. If you could please look into this I would greatly appreciate it.

AskGamblers
Posted on November 20, 2023

Dear Paradise Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.