Palace of Chance Casino -Still no payment after being told different

phildana United States
posted on April 11, 2014.

After gaming with this casino the past 6 years I requested a withdrawal and didnt reverse it this time which was done weeks ago, still no payment. I have been told different things each time I call, that the check was first going to be sent by fed ex, now I've been told by Western Union and each person telling me the MCTN--money control number should be available on this day, that day.. NO payment received at all. I am truly disappointed and this will be my last dealings with them. Bad enough I had a balance of nearly 1000.00,including winning a random jackpot, but due to their RULES could only withdrawal 300.00 and cant even get that from them. Oh and its been approved weeks ago!

posted on April 15, 2014.

Hi phildana,

Thank you for bringing this issue to my attention. I will look into it and get back to you as soon as possible.

All the best,


posted on April 16, 2014.

Hi Phildana,

I understand that you spoke with our support member and received the necessary information for you to receive your payment. If there is any further problem, please let me know.

All the best,


posted on April 19, 2014.

 Dear Phildana,

Please inform us is this issue resolved. Can we close this complaint as solved? Thank you.