Ag Awards

Palace of Chance Casino - Still no payment after being told different

Complaint Info
Disputed casino Palace of Chance Casino
Reason Delayed payment
Amount $ 300
phildana United States Message
Posted on July 23, 2014

After gaming with this casino the past 6 years I requested a withdrawal and didnt reverse it this time which was done weeks ago, still no payment. I have been told different things each time I call, that the check was first going to be sent by fed ex, now I've been told by Western Union and each person telling me the MCTN--money control number should be available on this day, that day.. NO payment received at all. I am truly disappointed and this will be my last dealings with them. Bad enough I had a balance of nearly 1000.00,including winning a random jackpot, but due to their RULES could only withdrawal 300.00 and cant even get that from them. Oh and its been approved weeks ago!

Posted on April 15, 2014

Hi phildana,

Thank you for bringing this issue to my attention. I will look into it and get back to you as soon as possible.

All the best,


Posted on April 16, 2014

Hi Phildana,

I understand that you spoke with our support member and received the necessary information for you to receive your payment. If there is any further problem, please let me know.

All the best,


Posted on April 19, 2014

Dear @phildana,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation. 

Palace of Chance Casino Complaints

  • 142 of 155 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 1,913 USD avg amount

Have trouble with Palace of Chance Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy