Palace of Chance Casino - my random jackpot winnings

posted on December 11, 2012.

i was playing slots on the 8th of nov. when the random jackpot said congraudation you won the amount was around 18oo. give or take i was playing the magical bonus which was 93.00 for a deposit of 30.00 the total winnings for the day was 2400.00 palaceofchance only want to give me 300.00 which is so wrong and low-down if you go to my history it will show where the casino ok my withdrawal 3times and they also declined and cancelled my withdrawals requests . they dont want to pay out large payout but they want to accept your money. well i want my money back all of it . because this is not fair it just what it is a lowdown dirt shame .i balieve they pull this kind of dirty deeds is because they are over seas.iam mad about it i am very angery where i want revenge any way i can get it.but iam a good person and believe you get what you give.and palace of chance is not going to keep miss using people and getting away with it.

posted on December 11, 2012.

to palace of chance casino

posted on December 12, 2012.

Dear Player:

We will look into this matter and will get back to you soon

Cindy Greco

posted on December 12, 2012.

Dear delores60:

After checking your account we've noticed that on:

On 11/8/2012 2:36:06 AM you've made a $30 deposit

On 11/8/2012 2:36:06 AM bonus MAGICAL310 was redeemed along with your deposit

On 11/8/2012 7:52:45 AM a withdrawal for $2400 was requested.

We kindly remind you that the bonus redeemed had following restrictions:

310% BONUS

All Allowed Games

30X Playthrough

(60X for Blackjack & Video Poker)

10X Max Cash-Out

Redeem: MAGICAL310

Deposit $30 or More

(Redeem Unlimited Times)

On 11/22/2012 9:38:15 AM a cash-out for $300 was approved and $2,100 excess winnings removed. Please be aware that the bonus you've redeemed had a 10 times maximum cash out. In your case you've made a $30 deposit and maximum cash-out according to bonus redeemed was $300 which is amount approved.

Casino rules establish:

•In the event that a Player exceeds the maximum cash out on a coupon, these monies will be removed whether or not the withdrawal has been processed. This excess money may not be used in combination with another promotional offer or in order to build up free comp points. http:/­/ww­w.p­ala­ceo­fch­anc­e.c­om/­rules/

We hope this clarifies the misunderstanding

Cindy Greco

posted on December 14, 2012.

ms GRECO ; what about the random jackpot that i won ,it has nothing to do with my bet or wagger,why couldnt i keep the random jackpot, and i still feel that it is wrong very unfair. i will never play your casino again.nothing i did made me win the random jackpot but play which i did now you dont want to give it to low down dirty ,and just wrong

posted on December 17, 2012.

Dear Player:

The jackpot was won while playing with money generated from your deposit + bonus; unfortunately the 10X maximum cash-out restriction applies even if hitting a jackpot while playing with a bonus that has that kind of restriction.

I hope this clarifies any misunderstanding

Cindy Greco

posted on December 22, 2012.

 Is everything clear now?

posted on December 25, 2012.

Dear AskGamblers

Please close issue as solved since as explained casino is following rules for 10 times max cash-out bonuses.


Cindy Greco