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Lucky 31 Casino - Unrespectful support

REJECTED
Complaint Info
Disputed casino Lucky 31 Casino
Reason Other
Inactive user
Posted on November 16, 2015

Support representative has been very unrespectful, treating myself as an idiot, sometimes playing in border the line of insulting me.

I cannot upload the whole chat in images as it is long but it is fully available at AskGamblers request.

I'm not going to say the name of the person who ha attended me to have the education they don't have showed to me in the chat.

I think they deserve. a claim as this kind of behaviour cannot be accepted from a certified casino.

Certified casino must show a 100 % excellence in their behaviours, also in the support.

Thanks.

AskGamblers
Posted on November 16, 2015

Dear @Evergoa,

Please forward all relevant chat transcriptions that could prove your statements to suppor­[email protected]­skg­amb­ler­s.com. Thank you for your cooperation.

AskGamblers
Posted on November 17, 2015

After a thorough and careful review of the chat transcription provided by player we reached to the conclusion that at no point during this chat conversation the casino representative treated the complaint's submitter in a disrespectful, insulting, threatening or any other way which could be considered as inappropriate. Moreover, both withdrawal and verification policy and procedures have been duly and clearly explained on the casino website. We strongly encourage all players to make sure and read carefully all casino terms and conditions before joining and depositing at any online casino. We would also like to remind the submitter that further claims against particular casino terms and conditions could be forwarded to the relevant licensing authority responsible for Lucky31 casino as they are the only official regulatory body with the legal power to influence the casino when it comes to their terms and conditions.

This case is being officially Rejected.

AskGamblers
Posted on August 26, 2020

After a thorough and careful review of the chat transcription provided by player we reached to the conclusion that at no point during this chat conversation the casino representative treated the complaint's submitter in a disrespectful, insulting, threatening or any other way which could be considered as inappropriate. Moreover, both withdrawal and verification policy and procedures have been duly and clearly explained on the casino website. We strongly encourage all players to make sure and read carefully all casino terms and conditions before joining and depositing at any online casino. We would also like to remind the submitter that further claims against particular casino terms and conditions could be forwarded to the relevant licensing authority responsible for Lucky31 casino as they are the only official regulatory body with the legal power to influence the casino when it comes to their terms and conditions. This case is being officially Rejected.

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