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Europa Casino - Misleading loyalty program

Complaint Info
Disputed casino Europa Casino
Reason Other
Inactive user
Posted on February 2, 2016

On the 20th of jan i reveived and email from europa casnio saying your 1 step away from becoming a bronze vip and a list of extras that came with being a vip. After talking to live chat i depoisted $55 and become a bronzevip . I received all the benefits promised in the email . 1 being faster withdrawals (attached below ) we.ll i thought i did . On the 1st of feb i had some luck and won some credits so i thought i would withdraw.. i spoke to live chat khesha who informed me netteller was the fastest 24hrs . So i did the withdraw and then i reveived and email saying withdrawals are 4 days pending .. i immediately went back to live chat and asked for khesha ..

I spoke to braylon.. i had to copy the chat cause he wouldnt email it to me ..

browny66: Hi
Braylon_VIP: Hi , Braylon here.
Braylon_VIP: How may I help?
browny66: Braylon is kesha available
Braylon_VIP: I am the one available at the moment
Braylon_VIP: She'll be back in about 1 hour
browny66: Ok then .. wats the standard withdrawal process at this casnio
Braylon_VIP: We do have pending period of 4 days
browny66: Everytime u do a withdrawal u havd to wait 4 days
browny66: ???
browny66: U still there
Braylon_VIP: After the 4 days, your withdrawal should be processed
browny66: Ok so this is standard for everyone
Braylon_VIP: That is right
browny66: Ok so why does the email i received say become a bronze vip and receive added benifits. .. 1 being faster withdrawals
Braylon_VIP: Being in Bronze Vip is the first step of having the chance to get your withdrawal be faster
Braylon_VIP: As your VIP level goes up, You can get your withdrawal be processed faster
browny66: Ok so standard is 4 days wats bronze vip ???
Braylon_VIP: as for bronze, still 4 days but you just need to pass silver and when you get up to Gold, It'll be down to 3 days
browny66: Lol .. are u serious .. 3 day is gold. .
browny66: Do u know that casnios pay out instantly no matter wat your rank these days
browny66: Do yous have a vip manger
Braylon_VIP: I am the VIP Manager at the moment, Andrew
browny66: Ok we.ll your just saud your standard withdrawals is 4 days ... i have an email promising if i depoist and become a bronze vip i will receive faster withdrawals ..
browny66: But now your saying no its 4 days
browny66: So is the email a lie
Braylon_VIP: NO
Braylon_VIP: As I have mentioned, Being in Bronze Vip is the first step of having the chance to get your withdrawal be faster
browny66: Lol .. do u need the email sent to you to read ...
Braylon_VIP: I have the copy of that
browny66: It DOES NOT SAY depoist nowfor your chance to receive faster withdrawals
Braylon_VIP: Ok great
browny66: Ok great ????
browny66: Ok we.ll its obvious the casnio sends out emails then.doesnt honour wats said in the email .. so im going to send and email off to the gambling commission and get there advice on the is email and situtation
browny66: Can u email this chat to me to please
Braylon_VIP: You can copy in the chat and paste it in your notes to have a copy of this chat
browny66: U cant email it to me ????

Now the email clearly states that becoming a bronze vip gives me faster and higher withdrawals.. but braylon continues to say no 4 days ..

if the casnio is going to say standard withdrawals are 4 days , thrn dont send me and email saying depoist now and we.ll give u faster withdrawals when clearly they were never going to ..

I just want my withdrawal faster then standatd like promised . Once its done i.ll be closing the account and i recommend all players stay away


Posted on February 5, 2016

Dear @Browny66,

Any update regarding your complaint? Thank you.

Inactive user
Posted on February 6, 2016

No haven't heard anythink

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