I joined playhippo recently and lost a fair amount of money - around £400. I was gutted as have been trying to not gamble but broke momentarily - joined and lost it in a few hours. I was willing to accept the loss. But the next day I received an email saying I had self excluded from another site they were affiliated with:
You have recently attempted to register a gaming account on PlayHippo.com. Our system has detected that you have previously opted to self-exclude on a website managed and operated by EveryMatrix. Your self-exclusion on CasinoLuck.com is still active and will end on 19/04/2019. As self-exclusion implies possible gambling issues, for your protection and in accordance with our general duty of care, we are obliged to exclude your newly registered account for the period remaining on your initial self-exclusion.
Please note it will not be possible to activate your account during the period of self-exclusion. Also, it will not be possible for you to open any other accounts and gamble with any sites managed and operated by EveryMatrix. Should you manage to register an account with one of our partners we will exclude any such account/s and potentially retain your deposits and/or winnings on any such account, by virtue of the following clause in the terms and conditions:
“Should you self-exclude from at least one of the websites managed and operated by us and afterwards, during the applicable self-exclusion period, succeed in opening an account, depositing and playing on another website managed by us, your deposited amounts and your subsequent winnings, if any, shall be forfeited by you, retained by us and you agree to waive any and all claims relating to the respective amounts.”
I am wondering whether it is possible that I can get this money back - I am a novice when it comes to casino rules but I thought self exclusion from the same company should prevent this happening.