Complaint #70 Ruby Slots Casino

Ruby Slots issued bogus check for payout

By dixyqueen

10 years ago

Message on forum

My payout request was on Nov 4 and I received through Fed Ex a partial payout of $1710 on Dec 3. The remaining amount has not yet been received. My total payout made on same day and from one game was divided due to the fact they do not send full amounts at one time. Ok, I had a check from Thrift Vision Center from Canada. I attempted to deposit the $1710 which caused a great stir at the bank. The teller showed the check to the manager. They tried to identify the account but could not because the check had no routing number. Therefore, they refused to accept the check. And they made me feel like someone who was trying to deposit a fraudulent check. In leaving, I tried to deposit the check in the ATM but it was rejected. Online, I first had to go through Live hat to be transferred to the Withdrawal Dept which tried to explain something about money coming from International company. The Withdrawal Dept just told me to email Tara@casino support which I did explaining the situation I found myself in. Her reply was a list of requirements for cashing the check (within 30 days, which I did); that I was to take the check inside the bank (which I did) - I mean can she not read my email detailing the procedures that I took - the result that the bank would not accept the check. There was no apology instead reasons that they would not take responsibility of re-issuing another check because of those above requirements. I fully followed through with every requirement including not mentioning it was from a gambling site. Also, I was not to call the number on the back of the check. What is it with all these secrets? What about playing on the site, what else is being covered-up? I followed everything that was asked of me. I believe fully that they are trying to squash me out of my payout. I've played on Ruby Slots and although you have to wait weeks, the payout was honored. And why does a $2700 payout have to be divided into 2 payments each with over a 3 week waiting period? I certainly don't have them wait to receive my deposits. Also, they deduct your bonus so it's not really given to you as advertised. This whole dilemma is worsened by the fact that they did not admit anything about their check but instead passed the buck to me.

Disputed Casino Ruby Slots Casino

Reason Other

Amount $2700

Discussion

AskGamblers

• Support Team

10 years ago

We consider this complaint rejected upon player's inactivity. Casino and AskGamblers tried multiple times to reach this player, but unfortunately without any success.

Ruby Slots Casino

• Representative

10 years ago

Hi dixyqueen,

I spoke with Tara and it appears that the two of you have been playing a bit of phone tag.

Tara will continue to try to reach you and I'd like to ask that you continue to try to contact her. I have all the confidence in the world that the two of you will finally be in touch! ;-)

All the best,

Tawni

AskGamblers

• Support Team

10 years ago

Dear @dixyqueen,

Any updates? Thank you.

Ruby Slots Casino

• Representative

10 years ago

Hi AskGamblers,

We've been in touch with dixyqueen, however, we do need her to contact Tara as soon as possible.

dixyqueen--if you're out there, please give Tara a ring, Monday. ;-)

Tawni

Ruby Slots Casino Complaint Stats

Resolved 429 / 442

Avg. Amount $3,742

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Ruby Slots Casino Complaints

See all complaints for this casino

I requested a $1950 withdrawal

I originally won on May 6. I requested a $1950 withdrawal, and it was approved and it was supposed to be paid on the 13th. On the 13th Ruby slots canceled my withdrawal request and said I had to request the withdrawal by a different means. My original request was through coin draw, but they made me choose the bitcoin withdrawal. Then they now have said that only $1250 is approved and I still haven’t received it. They keep giving me the runaround and do not pay me.

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Withdrawals declined without explanation

I won 15,250usd and did some withdrawals in 2023, a few of which were paid to me, but
Ruby Slots casino then began denying the withdrawals.
I queried with chat and emailed to support my passport as required. After repeated email follow-ups that were ignored I stepped away from gambling for a while due to frustration.
I decided to try again some time later in 2024, only to have my withdrawal denied again and left disappointed.
I was unsure what I could do, but recently after researching I learned this was an appropriate place to pursue payment..
I am still owed a sum of 11,929usd.

Unresolved

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Once again payment being delayed

I won $100 on Nov 1, 2025. I received an email on Nov 18 stating "your payment is on the way". I have not received it yet. I contacted Chat several times and I was told that the payment was sent to the processor on Dec 2, 2025. It is now almost 5 weeks later and still without. I like their games, and I know it takes time to get a withdrawal, but it's been over 9 weeks. Hopefully, this will help expedite the process.

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Delaying payment and splitting them

I won over $8000 a few months ago I had a long process to go through. They didn’t accept my documents I finally got verified and now my first withdrawal of course he said you can only do $2500 at a time they split that into two 1250 payments when I set for one full 2500+ they took out a fee and said they are going to charge me another fee on the other 1250 when that comes that I have to wait 7 to 10 business days for each approval through the casino and 7 to 10 days of their money baking system to send the money so that’s a full month each time I have multiple payments coming and I requested them all in the middle of November and they are with holding my money and not sending that money as promised everything was approved. Everything was verified and I’m not receiving my payments. I have all kinds of chats that said I will get them directly one after another and that I would not have to have the timeframe waited in between now they’ve decided even split them saying it was due to their third-party payment company and I said if that’s the case, why do I have to wait another 7 to 10 days for the other have to be approved that if it was the payment company that split it they are just delaying my payments intentionally I have chatted over and over and I have all chats to proof I would like this looked at plus all the extra fees that are gonna be charged if they split and they said they can also split every request of mine if need be and charge me extra fees if need be this is just an intentional delay. I would like this addressed please.

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Runaround from Ruby Slots again

On 06.28.25, I won $4000 & I requested 2 withdrawals of $2500 & $1500. The $2500 was approved on 07.15.25 & I received payment for it but am now getting the run around for the $1500. I have contacted support several times and keep getting told that it has been escalated.

And that I just have to wait..

It has been it's more than enough time and I am getting frustrated because I asked to speak to her manager and was told that a manager would tell me the same thing... I just want to get my money and be done with them. I quit playing there many years ago because of this very reason but they had someone reach out to me and i started playing there again and haven't had any issue until recently...

All my information has been verified with them, so there is no reason for this delay...

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I have given the casino enough time

I feel and believe that I have given the casino enough time to make good on my winnings and that I have followed all the rules set forth.I am not looking to cause a fuss or blame or even put a bad name out there on any casino or persons that makers no sense.All I want is to collect what I won and no more.I hope I am not jumping the gun and that i have given it the proper amount of time to ask for your help.On Feb 26th 2025 I requested a withdrawl,and then again on March 1st 2025,then it was finally approved April 8th 2025 and now it is June9th 2025. I have contacted them at least five times since and have gotten no where,so this will be the third time to ask for your help in which you guys are the best.

Resolved

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Ruby delays my withdrawal 508 USD

I submitted my withdrawal through Bitcoin on 5/8/2025.

I was withdrawing $508 after my bonus was removed.

I was told 7-10 business days. So on the 22nd, I should have received my payment.

Then I was told it would be an additional 7-10 days to process the payment.

So, one Month to process a small win. This is not what is listed on their website. They claim instant payouts.

Now I'm told that there are a lot of winners lately, and they opened up a "ticket" and to wait another 72 hours.

This is after they told me I withdrew via CoinDraw and not Bitcoin.

Everything is some other excuse, all stalling in the hopes that I'll play it back.

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Ruby slots payment

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Once again Ruby doesn't pay

I played on Ruby Slots Casino on January 4, 2025.

I cashed out $2200. I have yet to receive it.

I sent in all documents and and I still get a runaround.

You can deposit over and over again, but when it's time to get paid problems starts.

You have helped me with this problem before, so I am hoping you will get me my winnings.

Thank you in advance.

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VIP payouts

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