It is 10:00 pm CST on Saturday, December 19, 2015 at which time I am reading and responding to your answer.
On Wednesday, Tara from the Escalation Department, sent me an email clarifying to me the differences in Canadian banking identifiers as well as an account confirmation delay. She included two alternatives for resolution: one was to stop payment on the two checks at a cost of $500; or two, return both checks to an address she would disclose later, if needed, and after doing so, she would forward a prepaid card in the amount of my withdrawal.
With her specific disclosure concerning Canadian banks and an offer to return both checks for a prepaid card, I felt then that not only was I armed with facts but also a way to recover my withdrawal, I stated in my reply to Tara that I was more inclined to believe that it was my bank's handling of my deposits that was causing the rift in my deposit transactions. I further told Tara that I would return to my bank for a re-deposit. If the deposit was accepted by my bank or if the bank again refused the checks, that I would notify her my results. Further in my reply, I promised that I would submit a apologetic statement to both Ruby Slots and that I would issue AskGamblers the same statement as well as a declaration of resolution of my complaint in the favor of Ruby Slots' which never presented a bogus check and which they never had represented any false statements to me. Instead, in hindsight, Tara in representing Ruby Slots had patiently and with consideration never wavered from her stance that the checks were from a trustworthy account. She even extended an offer of returning both checks for a prepaid card in order for me to receive the full amount that I had requested in my original withdrawal.
I have been associated with my bank for 11 years having both checking and savings accounts with them and, until this instance, I have experienced their courteous service and their willingness to help in securing my transactions with them.
I have been playing slots on Ruby Slots for years now and they, too, have rendered me excellent service and hours of enjoyment.
So, it was quite a shock the first morning that I entered my bank with a simple deposit slip and accompanying Ruby Slots' check. To begin with, I haven't visited my bank in years. My business with them included direct deposits and ATM transactions because I have been unable to drive per doctor's orders and I have been home-bound due to illness since then.
I personally entered the bank in respect of Ruby Slot's deposit requirements.
Upon presenting my deposit slip and check, she immediately began by asking me if I had ever deposited such a check before at that bank and if the check was for goods. I replied, Yes, [because I knew that in years past that I had entered one.] I related to her no further information in order not to jeopardize acceptability with Ruby Slots. She hadn't even picked up the check but instantly viewed it suspiciously. After her questioning me, she informed me that she needed to get her supervisor's approval. And with that, she took the check to the back of the bank. After waiting approximately 10 minutes, the supervisor returned with the check.
The next 10 minutes while at the teller's window was purely confrontational This was totally unexpected I had no idea whatsoever why this was happening or why they were so cautiously guarding the check.
The supervisor, while still holding the check, and the teller, while watching me, verbalized to me that she [the supervisor] had tried several times to bring up the check's account but could not find any such account. During this encounter when the supervisor continued to debate the check's validity and eye me as one who was attempting to scam the bank, she pointed to the numbers on the bottom of the check and told me in no uncertain terms, that those numbers were neither a routing number or an account number. Another lady who seemed to be the supervisor's supervisor or bank manager appeared who just seemed to be watching me at first. She took the check and nodded "no" to the teller's supervisor. Each time in response to their disapproval of the check, I asked them if they would give me a written statement as to why they regarded the check as invalid, I received no response. The supervisors wanted to hold the check on the grounds of attempting to a re-depositing of it and that they estimated that it would take probably a month to do so because they had to send the check to another department. The supervisor placed the check into a document holder on the teller's station.
At this point, I was totally bewildered and late for a catscan appointment at the hospital that I asked for the check back and they returned it to me. I promptly left the bank.
Later while recalling my event at the bank, I became very angry and I, having no bank experiences that would cause me to distrust my bank and after hearing all their comments and inferences as to the validity of the check and my character, I, in turn, directed that anger toward Ruby Slots in several emails as well as filing the above complaint. Also, I surfed the web and found complaints toward them; but, I do admit that such complaints were only concerning delayed payments.
I am in utter despair and in serious regret of my actions toward Ruby Slots and I am deeply appreciative of the consideration that was shown to me by them. And, a very special gratitude to Tara. Also, I sincerely appreciate AskGamblers for their support and I humbly apologize to them as well for involving them in this matter.
This has indeed been a very tiring week for me as well as for within the last 6 days, I have undergone a catscan, a colonoscopy and an abdominal examination being under anesthesia twice. And, I'm sure that Ruby Slots and AskGamblers are weary from hearing from me.
Tonight, I am not offering excuses but I am giving an explanation that hopefully clarifies the air between myself and Ruby Slots at this point by presenting both sides as to what has per-empted my complaint against Ruby Slots; as to what are the current positions between us; and as to what relief AskGambler has in presenting my complaint based on my remarks.
Unfortunately, although somewhat resolved. this case is not yet over as I have as yet to report upon my subsequent encounter with my bank. At the very most, I will be returning the checks to Ruby Slots at the address they disclose; I will be placing fault with my bank as to their handling of this situation; and, I will be, hopefully, entering a resolution as to this matter with AskGambler.
This is enough for tonight and I'm sure you agree.