Hello AG, my complaint is about Nostalgia Casino.
I have made registration at the casino 9 days ago and i've deposited 1$ to receive 20 $ bonus.I played several hours until i had finished the wagering requirements.After being assured that I met all requirements, i have made a withdrawal request for a 450$. i've reversed the withdrawal and i lost more than a half of the money, but i still had a 200$,so, yesterday i had made a withdrawal request for those 200$. Meanwhile, two days ago i had sent my documents for account verification like the casino support ask me to do,and yesterday (before to make a withdrawal) i have received confirmation that my documents are accepted and my account is confirmed.This morning i have received another email that my account is locked and my winnings are confiscated, because i have a multiple accounts at the casino. This of course it's not true,and after several emails to the risk management they can't explain to me exactly what is wrong with my account. They repeat the same thing that i have a multiple accounts,without giving me a proof for that.
The risk management checking my account for two days , and they didn't found nothing wrong
( because there's nothing wrong), but when i have made a withdrawal request suddenly i have a multiple accounts.
P.S. Please excuse my English, but it's not my native language.