Ag Awards

NordicBet Casino - Problems with account verification and withdrawal

Complaint Info
Disputed casino NordicBet Casino
Reason Verification issues
Julesanthony United Kingdom Message
Posted on May 16, 2014

I would like my account verified and also my winnings withdrawn.

NordicBet is making this very difficult

I joined On Thursday and spent 90Euros — about 3 hours into the casino time when I had about 20Euros left, I kept getting lots and lots of error messages. Every time I had to reset the browser and every time I went back to the casino, there was a message for me to verify my account by uploading documents to prove my address, method of payment and ID.

I thought this seemed a bit full on. It's normal to upload documents when it is time to withdraw, but this casino was hassling me all the time when I was playing. Anyway in the end I forget playing until the next morning.

Friday morning I upload copy of my driving licence, copies of my bank card and a letter with my address on from a mobile phone company (an invoice). Within 20 minutes they send me an email saying they would like me to send the bank card again, but block out some numbers. I do this for them. 20 minutes later, they reject the proof of address and tell me to send something else. I send a letter from a credit agency (the same letter I have used for many, many casinos to verify my address). I sent this by email and the reply is that i must send me ID and bank cards again. I tell them to sort out their admin.

Twenty minutes they send an email again — we don't accept this kind of letter. I tell them many casinos have already and I have only one thing more. So I send the car insurance letter and the reply come back within 10 minutes "Your documents have now been sent to our security dept — it takes up to 72 hours". This reply was rec'd about 1pm on Friday.

I have not had another email - but I see that the document has been rejected (I am able to view from within my account).

I have some winnings to withdraw — 250Euros, but I am unable to withdraw as there isn't a place on the website where I can do this. So they have my money, but they are making it difficult with this verification process (and not really communicating).

NordicBet Casino Complaints

  • 1 of 6 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 657 USD avg amount

Have trouble with NordicBet Casino?

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy