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Palace of Chance Casino - Ignored mails and non payment of approved winnings

RESOLVED
shebsolo United States
posted on July 16, 2014.

I won a total of 3650.00-150 bonus.Was told it would take up to 10 days for approval. it took over 15 days for 1500.00 to be approve which i have not recieved. They left my other 2000.00 pending. A week later i decided to take 500 and play. I played blackjack and was not warned i couldn't according to the bonus which i had not remembered. After losing 500, i tried 200 more and won a total of 4700 which included the original 2000. After i won they decided to inform me i shouldn't have played blackjack and took all of my winnings except for 99cents. I requested my original 2000 that should have been given with the 1500. They refuse to pay and i'm still waiting on the 1500 that was approve on 6/7/10. Every week they tell me you will get your 1500 sent at the end of the week, its been 8 weeks. They are not an honest site.

posted on July 9, 2010.

Shebsolo was offered a promotion by email that stipulated 300% no restrictions Keno and Slots Bonus. When she played black jack with the winnings it negated the promotion and the subsequent winnings associated. I have reviewed the account, overturned the deductions and reinstated the account to its original standing. This decision was based on taking into consideration the player was not intentionally miss-using the bonus it was simply a misunderstanding of the terms technically she should have redeemed all the funds first or made a new deposit in order to play our other games.

Thanks,

Marty < surname removed >

Sr. Marketing Manager

Gambling Wages

Email: [email protected]

shebsolo United States
posted on July 9, 2010.

Dear Scuter whomever you are, I want to thank you for supporting me with my complaint and AskGamblers you are a blessing and 100% and more. I would like for you to know Palace of Chance sent me an e-mail and stated they have reinstated all of my winnings to my acct. and will pay 1000+ weekly until paid in full. Im so grateful to this site and I want to thank Palace of Chance for proving they are an honest and trusted site. They resolved my issues and Im grateful. Again, thank you to everyone.

Palace of Chance Casino complaints

  • 117 of 130 resolved
  • 2 days avg response
  • 2 weeks avg complaint life
  • 1,735 USD avg amount

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