About two months ago I was fortunate enough to win a large jackpot (about $34,000 USD). Unfortunately Monarchs Online Casino is making it very hard for me to collect any winnings...
Fact #1 - won the majority of the money 2 months ago.
Fact #2 - have only been allowed two withdrawals so far for $2000 each of which one is approved (not paid) and one is pending
Fact #3 - they have frozen my withdrawal ability for over a month now.
Fact #4 - I have sent over 30 emails and have only received about 3 responses. Last one about two weeks ago.
Fact #5 - These winnings come off a cash deposit...not any bonus program and I have wagered and played enough to hit all their internal targets.
Fact #6 - Every correspondence from me has been professional.
Fact#7 - I HAVE NOTBEEN PAID ONE PENNY IN OVER 60 DAYS!
Although they are pleasant, they never answer any questions with any timeframes. Everything is vague and non committal. They actually are making gambling not fun.
All that I would like from them is to provide a scheduled payment plan for my winnings. They did pay me out once but it took almost 4 months. In my opinion this is unacceptable.