I learned after making a deposit that my account had been reviewed by the management and I will no longer receive any bonuses.
I asked the live chat people for an explanation and I was told this was a decision made by management. I replied "ok, but why did they decide this". I was told that management would send me an email within a week or so.
That was over a week ago and calla to and emails to support only produce the same answer: "This was a management decision". So, I get it - they don't want to give me bonuses. But why?
I think it is because I won over $5000 from the recently and they simply don't want to spend any more money on me. Well, that is their business, I suppose.
My issue is not one that needs to be documented because my account is labeled "no bonuses"
My complaint is that they will not communicate with me and their cs in the matter is horrible. They obviously want to run me off and they have succeeded. I just hate being treated that way.