Ag Awards

Lincoln Casino - Terrible support

Complaint Info
Disputed casino Lincoln Casino
Reason Other
Posted on August 10, 2015

I learned after making a deposit that my account had been reviewed by the management and I will no longer receive any bonuses.

I asked the live chat people for an explanation and I was told this was a decision made by management. I replied "ok, but why did they decide this". I was told that management would send me an email within a week or so.

That was over a week ago and calla to and emails to support only produce the same answer: "This was a management decision". So, I get it - they don't want to give me bonuses. But why?

I think it is because I won over $5000 from the recently and they simply don't want to spend any more money on me. Well, that is their business, I suppose.
My issue is not one that needs to be documented because my account is labeled "no bonuses"

My complaint is that they will not communicate with me and their cs in the matter is horrible. They obviously want to run me off and they have succeeded. I just hate being treated that way.

Posted on August 10, 2015

Good Day,

I am Dylan I am the rep for Liberty Slots and Lincoln Casino.

I understand this can be quite frustrating and I would like to help.
Can you please provide me with your casino account number so I can review your account.

I look forward to your response.

Best Regards,


Posted on August 10, 2015

We send player's details to the casino.

Posted on August 11, 2015

Reply to Dylan:
My customer number is LC0848649410.


Posted on August 16, 2015

Good Day,

I hope all is well with you.

I reviewed your account however, unfortunately as much as I would like to help. There is not much that can be done at present.
Your account will become eligible for bonuses again once you keep playing. Your account is in good standing and you can play.
If I can assist you with anything further at all, please let me know.

Best regards,

Lincoln Casino Complaints

  • 5 of 9 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 3,733 USD avg amount

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