Terrible support

I have been gambling with Lincoln Casino/Liberty Slots for over three years and most of the time I have had a wonderful experience with their customer service. I was shocked when my bank sent me two checks that were returned for almost 2000. The checks bounced on 6/12/2023. I contacted their customer service and they told me someone would be with me right away, however it had to go to the correct team first. Today is the fourth day since I have contacted them and still no resolve. Customer service does answer but they send me a canned response and keep telling me it has to get to the right department while they research it. I have copies of the bounced check and I sent them in asap. I don’t get what’s taking so long, and I am most disappointed because I feel I cannot play anymore, as I am certainly not going to put money into someplace that can’t pay. The reason for the checks bouncing was the account was closed. Very upsetting. I don’t want to attach the checks because of all the personal info, but I do have them and I have sent copies to Lincoln casino.

I have request a check to be sent to me over 2 week ago. I sent all required documents in high definition like requested. I have conformation they received. I called talk to live customer service to see where it is. They confirmed they received all and be patient. Received two days later saying I need to resend. I did and agin got confirmation they received. Called again the check on status they online person again confirmed they had everything. 2 days later my withdrawl decline. Started the procedure again sent all required documents and still no check. HELP. Please. $900.00.

I won $1,600 playing at Lincoln Casino and attempted to withdraw my winnings. The casino first requested my drivers license & proof of address in order to withdraw. I submitted everything they requested. First email back from Lincoln Casino said they received my documents and now they need further proof to in order to verify the documentation. The casino asked for me to take a photo of myself holding my drivers license, I took the photo and emailed it back to them. The casino is now saying they are not accepting my drivers license and is asking for another form of ID. I have spoken to the live chat numerous times and they will not give reasoning why my ID is not being accepted or allow me to speak to someone who can answer my questions. The casino is asking for another form of ID which i do not have. I paid $100 within two deposits to play at this casino and won. I am trying to withdraw $1,600 and have already given them all the documents they requested the correct way. When i asked for a supervisor through the live chat to answer my question on why my ID is being rejected, they said there is not one available and they would not be able to assist me either, and I need to send a valid ID. When I asked for a way to contact a supervisor or an email address for a supervisor, they said there is no one available and that they wouldn't be able to answer my questions or help me any further than the live chat was assisting me. I was then given the same email i had been sending my documents to. When i told them that was the same email i have been sending my documents to, they disconnected the chat.

Hello. I have had some frustrations with this casino in the past, but as I did receive some payments successfully, I continued to play there. However, I am disturbed enough by this latest experience that I think a complaint is warranted, and I am still trying to collect my cashout.

I submitted a withdrawal request for the maximum permitted of $2500 in early February. I waited several weeks before this was processed, but I figured this was because I'd received other winnings from casinos around the same time that operated with the same payment processor, hence causing delays. I finally received the email from Lincoln Casino on March 12th that my withdrawal had been processed by wire to my bank account.

Based on my prior faster turnaround times, I reached out to them on the 20th to confirm that the payment had been indeed processed without issues, as it had not yet appeared in my account. They confirmed that the payment was in transit and asked me to be patient, as it could take 10 to 14 business days to show up.

So I waited until April 2nd -- at which point it was well beyond what I had experienced with them before -- and reached out again to ask for the wire information so that I could check with my bank. They would not provide this information, indicating (after much inquiry) that the payment is sent by a service provider, and apparently they are somehow unable to obtain this data. They said the wire was sent on March 12th, and in order to investigate, they would need to receive a copy of my full bank statement since then.

I found this very odd -- I needed to prove that I did NOT receive a payment by showing all of my sensitive data and account information that should be irrelevant to them, rather than them providing any detail around the wire that was allegedly sent? If they legitimately sent a wire to the right bank account, shouldn't they be able to provide a reference number or information that I could take to my bank? I objected to the request, but ultimately after much back and forth, it was made clear to me that I would never receive my payment if I did not provide proof of NON-receipt. (During this period, I still received no answers as to the account number to which it was allegedly sent, the wire reference number, etc. In fact, it took a lot of effort even to get them to say unequivocally that the wire WAS sent on the 12th! At first they just wanted this information from me without even confirming one way or the other whether a wire had in fact gone out.)

On April 4th, I gathered my account information and went through the painstaking process of redacting anything sensitive, while still leaving the amount for each transaction visible so that the could verify that there were no receipts in the amount they were claiming was sent. They wanted everything from March 12th forward, and my latest official bank statement went through March 12th, so I provided that. As the March 12th-April 11th statement would not be available for another week or two, I pulled all transactions after March 12th directly from my online account, showing proof of the exact search and filters I included to ensure everything was listed, then again redacted all the sensitive information, leaving sufficient data to show that no such payments were received.

I'll spare you the details on how this was received, but suffice it to say it wasn't enough. They wanted the official bank statements for everything after March 12th, despite the fact that such statements weren't even prepared by my bank yet, which in and of itself I view as a stalling tactic. Since I seemingly had no choice but to wait, I did so -- then provided the redacted version of the subsequent statement once it was published, again showing exactly what had been communicated to the casino them all along. (Much of their responses during this interim period didn't even make sense....saying things like I had only shown "aggregate" transactions, instead of the individual ones, which was flat out untrue. What I provided showed every single individual transaction during the period, and the filters demonstrated this to be the case. I half expected them to ask me for a login to my bank account! This whole ordeal was a huge red flag to me.)

Finally, this last Monday, I provided the updated redacted information for everything from March 12th through April 12th. When no response by Wednesday, I followed up. The cashier came back and indicated that they are investigating, but the processor remained "adamant" that they had sent the wire and it had not been returned. This was crazy to me.....their service provider was "adamant" of this (despite proof that no such funds were ever received during the period in the account to which they claimed it had been sent), but were unwilling or unable to provide a single piece of evidence or substantiation as to having sent it?

Finally, after laying out for the umpteenth time my concerns and questions about this, the cashier (Desiree) came back and said they had received confirmation from their service provider that the transfer was returned. No explanation. No apology. No recognition that what they had been telling me for over a month had been flat out untrue. Or why something that could easily have been checked at the earliest mention of non-receipt of the wire was not, whereas it was demanded that I turn over two months worth of bank transactions to prove that it had NOT come through.

I expected some sort of reassurance that the wire had been or would be promptly re-sent (hopefully along with some sort of wire reference number or other useful information this time). Indeed, I was told the funds had been credited to my account and should show up there when I checked -- which I wrongly interpreted as being the same bank account to which they allegedly sent the wire in the first place. But it turns out they credited the funds back to my online casino account. I was somewhat incredulous about this -- after having cashed out in February and being given the run-around through nearly May, the solution is to start back at the very beginning again and initiate a new cash-out process?? I've contacted them again a couple times, asking for another (faster) solution, a re-issuance of the wire, even an explanation as to what had actually happened. I've received no response.

I did not know until coming across this site that Lincoln Casino was blacklisted. I have given them and their sister casinos a ridiculous amount of my money over the years. And I have received *some* payments, albeit with some headaches along the way, but this one feels more like an experience with a rogue casino than I've experienced with them before.

If there is any way you can assist me with receiving the withdrawal that has been allegedly "in process" for three months now, I would greatly appreciate it. Thank you in advance for your help.

As I have never had a problem with this casino before Lincoln Casino told me that my pay much would be processed today in a letter that was sent to me and as of yet it has not been processed there was no bonus to all documents have been verified and yet still nothing still in pending status I feel that because my payment is a little higher than it normally is the day are delaying my payments if you can please find out when I will get my payments I would really appreciate it this is unlike them and I say that Liberty Slots Casino which is their sister Casino and I'm starting to get a little worried thank you for your time and consideration in this matter

Hello, i thought i will never do this, but there is always the first time. I opened account with Lincoln casino few months ago, with idea to try them with free, no deposit, bonus offered. Everything looked nice, games available, free bonus, free slot tournaments, but some problems showed at same begin, and something common for all problems is that they do not respect their own terms and conditions. Please, read bellow... First, system didn't accept offered code for no deposit. Then i came to live support and asked about it. If you are interested in to, you can see attachment as short part of our communication in that chat session: At the end, i said that i will complain about that, and guess what - my country of residence wasnt problem anymore, and i received free bonus of 15$. If i loosed it, i would not have any more problems with them, but another problem started when i turn it in maximum of 150$ winnings, with wagering req done. I requested withdrawal after confirmation that wagering is done, and after day or two i received mail from them that verification is needed, and they are asking for some documents. If complaint team is interested in, i have whole mail communication ready to send, as there is so many mails and so many disrespects on me as person, and on words i said. Their security department just keep sending almost the same mail. Shortly, i sent to them following documents: -Drivers Licence -Telephone Bill on my name dated on 2 last months and days after they were not satisfied with quality of Drivers Licence scan, i sent photo of -Personal ID with all needed details (photo, name, surname, date of birth, street address, etc...) They accepted it, verified it, but now, they asked me to send photo of me holding my ID near my face, what i have never done, and i will never do. If you read their terms, there is no single line where they say something like that can be requested. Here is copy/paste of only line about documents they can request, from Lincoln Terms and Conditions: "The Company reserves the right to request proof of a Player's age at any time." Proof of players age is one thing, and photo of your self holding your id next to your face is something other, nowhere stated. If it was stated, i will never open any account with them. For me, story about verification begining and finishing at this point. You can ask whatever you want for someone verification, but please, put it in terms, and let someone to decide do he/she wants to have anything with you or not. All in all, they have bill on my name, drivers licence which doesnt meet their criteria of quallity, and personal ID which was verified and accepted, but still keep asking for more and more, just not to pay. After month, or more, i almost forgot on my winnings, and finally realised why land based casinos are much better option then online, in the world full of unfair and untrustable companies, ready just to take a profit, but not to pay to their winners. The most important thing here is to respect Terms and Conditions, and if casino expect it from players side, it must be respected from casino side even more. Apologies on long post, and kind regards to Lincoln mail support team which was full of understandings and threat me as a person in whole process, what cant be said for their security department and some manager. With a hope this will help me to receive my lucky winnings, or, in another side, help to another players to decide where will they open theirs account and what can expect when comes to rare point of cashout.

I signed up for an account and deposited 45$. I subsequently won between 300-400. Lincoln closed my account and won't pay my winnings. They claim they are refunding my deposit. They won't tell me why they closed my account.

I won 750.00 dollars cashed out, no deposit bonus used. They have my verification on file, heck I even updated everything just in case. No hold up, Only played there because some good reviews . Anyways they say that it's still under review, they have all my info minus my pin. That check should have been approved and on its way. Then I asked for the tracking number and they said they do not do that. What? you are charging me 45.00 dollars for the check and I cannot track the movement of my package. Something does not feel right, I haven't gotten one email from the same person , please help me get my winnings . Thank you