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Vegas Palms Casino - Quite frustrated with a delayed withdrawal

RESOLVED
Lilybilly223 Canada
posted on September 4, 2017.

hello so i won $1000 on Aug 28 and proceed to do my withdrawal i sent in the necessary document needed i got no e mails saying we got your documents i logged on to my account and they said i need to upload my documents so i did that i had pre paid cards on my account which i did not need to add which i found out after contacting support 3 times cause they dont tell u what documents u need from then i called in this time to talk to support and that was just a bigger headache they just kept telling me that they need these 3 cards with i kept telling them i dont have them anymore as they are old bank cards after been on the phone for an hour with them i asked to talk to the pit boss on and i got an answer out of him asking me to go to the bank and get a letter saying those were my cards but are no logger active so i did that and he got my documents accepted finally 4 days after my withdrawal i called 24 hours later and asked them just on my status of my account and they told me i need to change my withdrawal choose cause it was rejected they said my card is blocked when i asked so i called my bank and talked to them and they said nothing is wrong with your visa not sure why they said its blocked so i called the casino and asked them this and they said that i have to change it so then i gave them all my swift info for it to go into my account i waited another 24 hours to call them when i did i just wanted to make sure my banking info was changed it was not i asked then customer support the other kinds of withdrawals she told me some i said ok thanks not once did i ask her to change my banking info to eco but she sent the banking team that info then when i told her i did not ask for that she disconnected the chat and when i tried to reconnect to chat i was unable to so i dont know what to do about this anymore i frustrated to very end and i try e mailing them but i never get a response

posted on September 5, 2017.

Hi,

I have reviewed your account and can confirm that your funds have been paid to you via EcoCard. You should have already received your funds as that is the fastest method we have.

Had you had your funds sent to you via Swift you still would have been waiting for payment.

If you do not want the funds via EcoCard you are welcome to ask them to reverse the funds and I will ensure that the funds are paid to your Swift account.

Let me know if this is what you would like to do and when you have requested the reversal.

My apologies for any inconvenience caused in this regard.

Awaiting your response and hoping that you have a great day further.

Kind Regards,
Gabriela

AskGamblers
posted on September 9, 2017.

Dear @Lilybilly223,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Vegas Palms Casino complaints

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