Ag Awards

Mr Green Casino - Refuses to pay £100 out, closed my account

Complaint Info
Disputed casino Mr Green Casino
Reason Delayed payment
Amount £ 100
Posted on December 16, 2015

on the 11/12/2015 i won £100 i tried to withdraw to my paypal i was told by chat this was fine it would be done in 48 hours because i was not verified. so i offered to get verified three days later after being run around in circles by mr greens so called customer service and sending and submitting over 30 photos mostly just repeated shots of my card passport and bank statement. anyway i lost my temper after being told once verfied it would take 90 mins for a withdraw, i swore and appolgised for doing so. no my account is closed and ive received no word or help from management. ive deposited over £1000 With this casino over a three year period and this is how they treat a "loyal customer".

Posted on December 16, 2015

i have now recieved word that im banned until next monday 21st of december, yet im no unable to log in until then to reprocess the withdrawal so really they have just run me around again.

Posted on December 16, 2015

i have also lost 150 free spins due to be banned for this week.

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