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Mr Green Casino - My withdrawal

RESOLVED
Complaint Info
Disputed casino Mr Green Casino
Reason Other
Posted on May 16, 2014

I played at mr green casino over the weekend and had a great win, this was my first time playing here.

So i won a 4 figure sum to which i submitted a withdrawal.

I then call them to find out how things are going with it, and they said fine . my withdrawal was ready to be processed on Monday.

Happy days.

I then receive emails on Sunday night asking for id address card etc. I thought this would be the case so i took pictures and sent all the information which the received and said would get back in touch if they need any more. Great I thought I will be getting my winnings soon. No. So i emailed again on Sunday night to make sure everything went through ok and was told it is processed and waiting on my bank to accept the payment??? So i say ok that's great.,

Now at present my account has been locked, and I still have not received my withdrawal, I have been told numerous times it is with processing at yet nothing.

I hope ask gamblers see this and can possible help me in getting my money.

I have emails as proof and can send them over.

thank all

Posted on April 19, 2013

Hi jamescee1

The fraud department will be in touch with you today

Kind Regards

Gemma

AskGamblers
Posted on April 21, 2013

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Mr Green Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

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